eSieLink™ remote assistance technology Connection Guide

ACUSON Redwood™ ultrasound system eSieLink™ Remote Assistance Technology Connection Guide siemens-healthineers.com/ultrasound 1 When assistance or help with initial connection is required call the Siemens Healthineers Customer Care Center or your Siemens Healthineers Applications Specialist to schedule a time to assist you. 2 On your ultrasound system, select the Configuration System Configuration icon . At the next screen select System System Settings Management then, Service. Then at the bottom Local Service Control Panel Settings of the screen select Remote Assistance. Install Software Procedure Settings View Service images Imaging Settings Save Service Logs Measurement & Report View Licenses Annotation Event Log Features Restore All Defaults Connectivity & Network Backup Peripheral Devices Restare System Management Local Service Archive Remote Service Security Remote Service Service Remote Assistance 3 Remote Assistance x If the following error message appears, your system is not yet configured for Remote Assistance. Please ans Remote Services connection or Cancel to retry Cannot retrieve information of default adapter. let your Siemens Healthineers specialist know that this step must be completed. OK 4 The first time you use Remote Assistance you will Remote Agreement × see a screen message asking you to agree to the license terms for using the tool. Remember tocheck During the upcoming session the data / information shown on your screen become visible to your the box, indicating your agreement, before collaboration partner routed through the secure Siemens server. selecting Accept. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. I have read and agree to the above statement Accep SIEMENS HOOD05162003060897 6 Feb 2020 Healthineers eSieLink™ remote assistance technology . Connection Guide for ACUSON Redwood Ultrasound Systems 5 Make a note of the Session Number and Password x provided. Provide this information to the Siemens Healthineers Applications Specialist or Technical Remote Assistance Support by phone just before the Remote Assistance During the upcoming session the data / information shown on your screen become visible to your session is connected. collaboration partner routed through the secure Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited .. Session Number 00gal Note: It can take Password 4768 up to 30 seconds to retrieve the Session Connect Cancel Number and Password from the SRS server. 6 Select Connect to start the Remote Assistance TeamViewer session. After a few minutes, the TeamViewer Connection Extras (sie window will open on the screen. + Remote Control aki Meeting Allow Remote Control Control Remote Computer Note: The session is now waiting to be authenticated with If the TeamViewer the remote Siemens Healthineers Tech Support or 172.16.123.234 Partner 10 window or icon Applications Specialist at their location. does not appear Remote control File transfer it may have been Connect sa partner accidentally closed. If this occurs the TeamViewer session 11 Computers & Contacts >> will have to be re-started from the The TeamViewer window will be displayed for a few beginning by seconds and then it will be reduced to an icon in the clicking on the lower right corner of the window. If needed again, Remote Assistance button (back to the user can click the icon to expand the Step 2 of Connecting TeamViewer window. to eSieLink). 7 At this point, the Siemens Healthineers specialist Confirm access for Support (140.231.84.167) X will be able to view the ultrasound system monitor, Do you want to grant your partner access for remote control? but will not have control of the ultrasound system monitor. The Siemens Healthineers specialist may request control of the ultrasound system. Alow Deny (24) 8 Select the Allow button. Note: If Allow is not The Remote Assistance Session is now connected. selected within You may observe the Siemens Healthineers 30 seconds, the specialist taking some actions on your ultrasound Siemens Healthineers system monitor. specialist will have to request access again. 2/5 Unrestricted @ Siemens Medical Solutions USA, Inc ., 2020 HOOD05162003060897 6 Feb 2020 eSieLink™ remote assistance technology . Connection Guide for ACUSON Redwood Ultrasound Systems 9 Click on the TeamViewer window icon to enable your webcam. Click the webcam icon (a small camera). My Video window will open. TeamViewer X » Session list V Support (192. 168.53. 128) × On the figure to the right side of the My Video window, click on the crossed out webcam icon. TeamViewer X The webcam will display your ultrasound system's Control Panel. Y v Session list Support (192. 168.53. 128) My video 10 To enable the headset, click the headset icon in the My Video window. TeamViewer X The window will open the Audio window. v Session list Support (192. 168.53. 128) My video In the Audio window click the Options icon & and then click Audio Conferencing. The TeamViewer TeamViewer X audio conferencing menu will be displayed. ¥ » Session list Support (192. 168.53. 128) × Audio Microphone Speakers Muted 3/5 Unrestricted @ Siemens Medical Solutions USA, Inc ., 2020 HOOD05162003060897 6 Feb 2020 eSieLink™ remote assistance technology . Connection Guide for ACUSON Redwood Ultrasound Systems Make the following selections in the TeamViewer TeamViewer options audio conferencing menu: General Settings for audio conferencing Security Conference call a) Select Speakers: Speakers Remote control Default Configure ... (2-Jabra EVOLVE 30) Meeting Voice playback Computers & Contacts Speaker Headset Earphone (Jabra EVOLVE 30 MS) b) Select Microphone: Microphone volume (2-Jabra EVOLVE 30) Video Voice inpet Custom invitation c) Click OK. The My Video window will come back. Microphone eadset Microphone [labra EVOLVE 30 MS) Advanced volume Mite Signal Nowe threshold Automatic Cancel Click the crossed out Microphone icon. The Microphone will unmute. TeamViewer X The ultrasound system now enables video with headset and microphone. This will allow you to » speak with and observe the activity being done > Session list by your Siemens Healthineers specialist. Support (192. 168.53. 128) Y y Audio Microphone Speakers Muted v My video 11 Disconnect/Close the Remote Assistance session TeamViewer X To temporarily disconnect a Remote Assistance Session, click the "X" in the TeamViewer window. > Session list Support (140.231.84. 167) Y v Audio To completely disconnect the Remote Assistance × session, click Remote Assistance, then click Remote Assistance Disconnect. During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure Siemens server You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time Any use of the application other than for the purpose of connecting authorized person to your system is prohibited Session Number 00d8ed Password 5578 Disconnect Cancel 4/5 Unrestricted 7 Siemens Medical Solutions USA, Inc ., 2020 HOOD05162003060897 6 Feb 2020 Please note that the learning material is for training purposes only! For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively "Operator Manual") issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively "Functionality") may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current infor-mation. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. ACUSON Redwood and eSielink remote assistance technology are trademarks of Siemens Medical Solutions USA, Inc. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Copyright© Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Legal Manufacturer Siemens Healthcare GmbH Siemens Medical Solutions USA, Inc. Henkestr. 127 Ultrasound 91052 Erlangen, Germany 22010 S.E. 51 st Street Phone: +49 9131 84-0 Issaquah, WA 98029 siemens-healthineers.com USA Phone: + 1-888-826-9702 siemens-healthineers.com/ultrasound Published by Siemens Medical Solutions USA, Inc. · 8416 0220 · ©Siemens Medico/ Solutions USA, Inc., 2020 HOOD05162003060897 6 Feb 2020