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ADVIA® 1800 Chemistry System Troubleshooting Online Training

Identify how the Error Log can help diagnose system errors. Identify how the Operator Guide can help you interpret these errors. List basic ISE calibration failure troubleshooting. State basic system troubleshooting techniques. Identify simple troubleshooting solutions. Identify where to find the information needed when contacting Siemens support. This clinical laboratory training qualifies for continuing education units (CEU).

Welcome to the ADVIA® Chemistry System Troubleshooting Online Training course.  This course will cover basic troubleshooting tools and techniques for the ADVIA chemistry systems. This module will help you locate the root cause of a problem and suggest ways to get your system up and running in a timely fashion. It will also provide you with instruction on what information you should have prior to calling Siemens Support. This will help our technical staff provide the best service possible. Select Next to continue.   Identify how the Error Log can help diagnose system errors Identify how the Operator Guide can help you to interpret those errors Identify simple troubleshooting solutions Identify where to find the information needed when contacting Siemens support List basic ISE calibration failure troubleshooting techniques State basic system troubleshooting techniques Upon successful completion of this course, you will be able to: Select Next to continue. Congratulations.  You have completed the ADVIA® 1800 Chemistry System Troubleshooting Online Training course.  Listed below are the key points that have been presented.  Take time to review the material before you proceed to the final quiz. Identify how the Error Log can help diagnose system errors Icons in the first column indicate the severity of the error or event. The Time/Date column lists all occurrences on the system in chronological order. The error posted in the Operation panel is the last one posted in the Error Log. Note the time of the first entry. Find the first thing that occurred at that time. This will usually be the root cause of the error. Identify how the Operator Guide can help you to interpret those errors Clicking on the System error messages link will produce an error list sorted by safe number. Each safe number can be opened for more information. To understand what a flag or mark means, select the Search tab, type flags in the text box, and select the Go arrow. Use this list to help find the cause of the flag. List basic ISE calibration failure troubleshooting techniques There are seven possible error conditions for ISE calibrations Range Failure: Verify calibrators were poured correctly and electrodes are connected correctly. Clearance Failure: If the level of imprecision is small, perform 20 buffer primes. If it is large, check for leaks or missing o-rings Slope Error: If the slope is high ('H'), condition the electrode or buffer prime. If the slope is low ('L') the electrode should be replaced  Dilution Failure: Perform the ISE Wash procedure then recalibrate. Chloride Bias Failure:  Perform the ISE Wash procedure then recalibrate. Temperature Error: Thermistor should be replaced. Reference Electrode Failure:  The Reference electrode should be replaced. State basic system troubleshooting techniques LLS:  Verify that all hardware is tight; the probe is fully seated, there is no evidence of moisture; and for the RPP1 and RPP2 the three wire connector is fully seated and the wires are tight.  For the wash cup, verify the probe tip is aligned properly. During a Wash Three, check to see that water is flowing and covering at least 4mm of the probe tip. Clogged WUD/DWUD lines: Use a length of fishing line to push out the clog. Discoloration in the aspirate lines may be removed by cleaning all aspirate lines with a bleach solution. Chemistry Calibration Failures To find the reason for the failure we can click on the RBL Check or Cal Check buttons. There are three criteria to meet for a calibration to pass: Precision, Value of Calibration, and Calibration Tracking. Identify simple troubleshooting solutions Chemistry Calibration Failures System is in the 'WAIT' state: Initialize your system. No results reported: Make sure assay is 'activated' on the Active Test List.  Only Blank result is reported during a Cal: Make sure the Calibrator radio button is selected on the Temp item select screen. Circle turns blue on Test Result Monitor too soon: No sample is present.   Identify where to find the information needed when contacting Siemens support Locate system serial number and software version on the Start Up screen and note the safe number. Select Next to continue. When your system posts an error, you review this in the Error Log. It is also referred to as the Event Log.   Using the Error Log Learn more about using the Error Log. Instructions:If media does not automatically start, select the play arrow to begin.Flash File:/content/generator/Course_90005817/errorlog523_resize_8_21_12_9/errorlog523_resize_8_21_12_9.swfHTML5 File:/content/generator/Course_90005817/errorlog523_resize_8_21_12_9/index.htmlPDF File: Use the Operator Guide as a source for help in understanding various messages in the Error Log. Using the Operator Guide Learn about using the Operator Guide Slide NumberText BlocksCalloutsAudio ScriptImage File1Deselect Top Display. Select Next to continue.Note: If audio does not automatically start, select the play arrow in the top left to begin.Before opening the Operator Guide, it is important to deselect the Top Display feature. Do this by selecting the drop down menu under the word System in the top left corner of the Operation Panel, as shown. Using your mouse, select Top Display to remove the check mark. Repeat this step by selecting the drop down over the Menu Panel on the right side of the screen.2Open Operator Guide. Select Next to continue.From the Operation panel on the main screen, select the book icon by using your mouse. The operator guide will open.3Open Troubleshooting section. Select Next to continue.By clicking on the System error messages link of the troubleshooting section, you will find a list, sorted by safe number. Each safe number can then be opened by using your mouse, revealing additional information on the safe number. 4Open Error Log listing. Select Next to continue.By clicking on the System error messages link of the troubleshooting section, you will find a list, sorted by safe number. Each safe number can then be opened by using your mouse, revealing additional information on the safe number. 5Interpret system flags.When complete, select the X in the upper-right hand corner to close the window and continueOn occasion, you may find a mark or flag associated with a result from your system. In order to understand what the flag means, select the Search tab of your operator guide and type flags in the text box and select the Go arrow. Use this list to help find the cause of the flag. That's great, customers can really save money via remote service. Peter, what do customers need to fully enjoy the benefits of remote service? All they need is a perfectly normal internet connection, so that the server and modalities can send their log files to the remote server. In addition, all that needs to be installed in the hospital is a remote router, which will connect the hospital to the remote service infrastructure. How secure is it sending data via the internet? Everything goes via a secure VPN connection, in other words all data is encrypted and is only accessible for the authorized service employees. I can see that remote service is a far more efficient way of working for service providers as well as customers – and it also saves service charges. You're right, Thomas, it's a win-win situation, so there are benefits for both contractual parties … and remote service not only saves money, it also saves time. If your ISE Calibration fails, there are steps you should take to troubleshoot these failures. Troubleshooting ISE Calibration Failures Learn about troubleshooting ISE Calibration Failures. Checklist TitleChecklist TypeChecklist ContentRange FailureHTML Select each check box to learn more about troubleshooting ISE Calibration Failures. You will see a 'C' flag on the ISE Cal report in the Realtime Monitor. Verify your calibrators were poured correctly and electrodes are connected correctly.  Clearance FailureHTML You will see an '*' flag on the ISE Cal report on the Realtime Monitor screen. If the level of imprecision is small, perform 20 buffer primes. If it is large, check for leaks or missing o-rings  Slope ErrorHTML You will see an upper case 'H' or 'L' in your ISE cal summary in the Realtime Monitor screen. If the slope is high ('H'), condition the electrode or try buffer priming. If the slope is low ('L') the electrode is showing signs of age and should be replaced. Note: If lower case 'h' or 'l' is reported, this is not considered a failure.  Dilution FailureHTML You will see a lower case 'd' in your ISE cal summary on the Realtime Monitor screen. The acceptable range for the Dilution factor is 25 - 60. You can try performing an ISE Wash procedure using ISE Detergent, buffer priming and recalibrating. If it fails again, the electrode should be replaced.  Chloride Bias FailureHTML This is a type of carryover test of the Chloride electrode. The acceptable range is -4 to 2. If it fails, try performing an ISE Wash procedure using ISE Detergent, buffer priming and recalibrating. If it fails again, the electrode should be replaced.  Temperature ErrorHTML You will see an upper case 'T' on your ISE cal report in the Realtime Monitor screen. This usually indicates the thermistor has failed and should be replaced. However, make sure it is plugged in correctly before replacing.  Reference Electrode FailureHTML You will see a lower case 'd' next to the Reference Electrode value on your ISE cal summary on the Realtime Monitor screen. The value should be greater that 500. If it fails, the Reference electrode should be replaced. When complete, select the X in the upper-right corner to close the window and continue. There are basic techniques you can follow to help troubleshoot some problems that may occur on your ADVIA® 1800. We will focus our efforts on: Liquid Level Sensing WUD and DWUD Clogs Photometric Calibration Select Next to continue. If your system reports Liquid Level Sense errors from either your Dilution Probe (DPP) or your Reagent Probes (RPP1, RPP2), here are some areas you should check.   Liquid Level Sense Errors Learn about troubleshooting Liquid Level Sense errors. Tab TitleTextReagent Probe Remove the cover from the Reagent Probe (RPP1 or RPP2) and verify that: All connecting hardware is tight. The probe is fully seated and flush with the front clamp. The nylon fitting at the rear of the probe is tight and there is no evidence of moisture. The three wire connector is fully seated and there are no broken wires. Replace cover and run a Wash Three to verify system performance.  Dilution Probe Remove the cover from the Dilution Probe and verify that: All connecting hardware is tight. The probe is fully seated and flush with the front clamp. The nylon fitting at the rear of the probe is tight and there is no evidence of moisture. The small screws holding the orange and black probe wires are tight. The rearward spring loaded clamp is NOT touching the metal surface of the probe.  Wash Cups Verify the probe tip is aligned properly in the wash cup. During a Wash Three, check to see that water is flowing and covering at least 4mm of the probe tip. If it is not flowing high enough, insure the water pressure is correct. Refer to step 12 of the Cleaning the Large Water Pump Filter procedure found in the Monthly Maintenance section of the Operators Guide to verify the correct water pressure. When complete, select the X in the upper-right corner to close the window and continue.   You may notice that some of your RRV cuvettes seem overfilled. This may be the result of a clogged aspirate line.   Troubleshooting WUD/DWUD Clogs Learn about troubleshooting WUD/DWUD clogs. Checklist TitleChecklist TypeChecklist ContentClearing a ClogHTML Select each check box to learn more about troubleshooting WUD/DWUD clogs. If you identify a clogged aspirate probe on the WUD or DWUD, use a length of fishing line, supplied with your system, to push out the clog.  Washing the Aspirate LinesHTML   If you see discoloration in the aspirate lines, you may want to clean all your aspirate lines with a bleach solution. Select the play arrow to begin the video. When complete, select the X in the upper-right corner to close the window and continue. You may, on occasion, fail a photometric calibration on your ADVIA Chemistry analyzer. There are several steps you can take to help troubleshoot these failures. Photometric Calibration Failures Learn about troubleshooting photometric calibration failures. Instructions:If media does not automatically start, select the play arrow to begin.Flash File:/content/generator/Course_90005817/calfail_edit_resize_72_9/calfail_edit_resize_72_9.swfHTML5 File:/content/generator/Course_90005817/calfail_edit_resize_72_9/index.htmlPDF File: Here are some simple things you can do to help resolve some problems on your system, such as no result reported or a sample finishing processing soon after starting.   Simple Troubleshooting Solutions Learn about solutions to these problems. Checklist TitleChecklist TypeChecklist ContentSystem is in the 'WAIT' stateHTML Select each check box to learn more about easy fixes. Initialize your system.  No results reportedHTML Make sure assay is 'activated' on the Active Test List.  Only Blank result is reported during a CalHTML Make sure the Calibrator radio button is selected on the Temp item select screen when ordering a cal.  Circle turns blue on Test Result Monitor too soonHTML No sample is present. When complete, select the X in the upper-right corner to close the window and continue.   When you need to contact Siemens Support staff, you will need to have some information ready to help reach a resolution to your problem quickly and efficiently.   Siemens Support Learn where to find this information. Tab TitleTextLocate serial number and software version Locate system serial number and software version on the Start Up screen.   Note the Safe Number for the error Note the Safe Number associated with the error you are calling about. When complete, select the X in the upper-right corner to close the window and continue.

  • ADVIA
  • 1800
  • troubleshoot
  • error
  • resolve