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ADVIA Centaur® XP Immunoassay System Troubleshooting Common Errors Online Training

Troubleshooting common errors includes locating and identifying when to use Diagnostic Tools, review the Event Log, access and navigate Online Help, and how to perform common troubleshooting procedures to help reduce downtime of the instrument. This clinical laboratory training qualifies for continuing education units (CEU).

Welcome to the ADVIA Centaur® XP Immunoassay System Troubleshooting System Errors Online Training course.  This course provides you with an overview of troubleshooting techniques on the ADVIA Centaur® XP System which can be used as tools to identify and resolve instrument errors. Select Next to review the Course Objectives. After completing this course, you will be able to: Describe how to access the Event Log Describe when to utilize Diagnostic Tools Identify and list the steps to resolve common issues List the steps to access and navigate the Online Help Select Next to continue. Congratulations. You have completed the ADVIA® Centaur XP Troubleshooting Online Training course. Listed below are the key points that have been presented.  Take time to review the material before you proceed to the final quiz.  In this course, you have learned to: Describe when to utilize Diagnostic Tools For cuvette jams, it may be necessary to perform an Empty and Fill Ring. For reagent probe errors, performing a Dispense Test will help to determine the issue. Use the Vacuum Test to confirm a vacuum low error has been resolved. Use Prime System Fluid Bottle when the system runs out of cleaning solution during the daily cleaning procedure. Discuss how to access the Event Log The Event Log can be accessed by selecting the Event Log status button. List the steps to access and navigate the Online Help Select an error in the Event Log, press the Procedure button and then the Find button.  Type the error code in the search field, press Enter and then select the blue hyperlink. Identify and list the steps to resolve common issues Turn Mechanics Off before investigating the error. Cuvette jams - Check the Orientation and Vertical chutes, Preheater, Ring Loader, Elevator and Luminometer.  Remove any jammed cuvettes with a disposable transfer pipette. Sample Tip jams - Observe the Sample Tip Waste Tube and Chute.  Remove and clean if necessary. Reagent Probe: Volume checks or vertical move errors - check the reagent pack, perform a Dispense Test and replace the probe if necessary. Maintenance issues - Daily Cleaning Procedure failures could be caused by running out of a supply or cleaning solution.  Refill the supply if required.  If the system ran out of cleaning solution, perform Prime System Fluid Bottle in Diagnostic Tools. Describe how to reboot the system From the System Status menu select Turn System Off, turn the breaker off and on, press the green button and sign in. Diagnostic Tools Access from System Status menu Prime system fluids - acid, base, wash 1 or cleaning solution Test operation and move system components Home sample probe, reagent probes, aspirate probes, inprocess queue Dispense tests on reagent, ancillary, aspirate probes or wash dispense ports Vacuum test to check vacuum pump performance Empty and fill ring Note: The system cannot process samples while in Diagnostic Tools. Diagnostic Tools Learn about Diagnostic Tools. Base ImageHotspotsText BlocksImage FileLuminometer Dark count readings with and without cuvettes are performed in this area.  Cuvette Handling In this section the incubation ring can be emptied and filled with cuvettes.  Cuvettes can also be primed from this area.Reagent and Ancillary Probes In this area dispense tests are performed to verify the function of the probes.Aspirate Probes Dispense and aspirate tests are performed to verify the function of aspirate probes and dispense ports.System In this section the vacuum test can be performed as well as prime functions.  The system can also be homed from this area.Sample Probe Tip trays can be loaded onto the inprocess queue from this section. The Event Log can be used to identify system errors and navigate through troubleshooting steps. Red symbol: Error Yellow symbol: Warning Event Log Learn about the Event Log window. Base ImageHotspotsText BlocksImage FileThe view that you select determines the information that the system displays: Errors includes only the events on the system that are errors Events includes any routine event that does not adversely affect the instrument.  For instance: System is Ready. All includes all errors and events. Yellow triangles are warnings but the system continues to process samples. Red triangles are critical errors, subsystems are taken off line and the system may stop processing samples.The sort that you select determines the order in which the system displays the events: Date displays events in reverse chronological order Severity displays the events in order of most severe to least severe Subsystem displays events by subsystem Access Online Help Learn how to investigate system errors. Checklist TitleChecklist TypeChecklist ContentPress ProcedureHTML Locate the Procedure button in the Event Log. Note: Investigating a warning (yellow) message usually provides more detailed information than an error (red) message. Select each checkbox to learn more about the online help.  Press FindHTML Press the Find button.  Enter Event CodeHTML Type the Event code or a name and press the enter button.  Close the Event Code window.  Select Blue LinkHTML Select the blue link.  Observe Help WindowHTML Observe the help window. Note: The possible causes are not listed in any particular order.  Start with the corrective action that is easiest for you to perform. When complete, select the X in the upper-right corner to close the window and continue.    You have just learned about utilizing the event log. Select the link below to practice what you have learned. Your Turn Practice utilizing the event log. Instructions:If media does not automatically start, select the play arrow to begin.Flash File:/content/generator/Course_90004025/sim_CXP_EventLog_training_800x616_9/sim_CXP_EventLog_training_800x616_9.swfHTML5 File:/content/generator/Course_90004025/sim_CXP_EventLog_training_800x616_9/index.htmlPDF File: Common Cuvette errors: Orientation and vertical chute jams Preheater jam Luminometer and elevator jams Note: Always wear Personal Protective Equipment while troubleshooting the instrument. Select Next to continue. The cuvette pathway is: Cuvette loading bin Preheater Incubation Ring Luminometer Cuvette waste bin Cuvette Travel Learn about cuvette travel through the instrument. Checklist TitleChecklist TypeChecklist ContentTravel to Cuvette Loading Bin & Orientation ChuteHTML   Cuvettes travel up the conveyor to the orientation chute.  The cuvettes are weighted at the bottom which helps to properly orient them.  Select the play arrow to begin the video. Select each checkbox to learn more about cuvette travel.  Travel to Vertical Chute and PreheaterHTML   At the end of the Orientation Chute, the cuvette enters the Vertical Chute.  The Vertical Chute is connected to the Preheater which can hold 14 cuvettes.  After the cuvettes are in the preheater, they are warmed to 37°C.  Cuvettes are moved forward in the preheater by the Cuvette Pusher. Select the play arrow to begin the video.  Travel to Ring Loader and Incubation RingHTML   At the end of the Preheater, cuvettes enter the Ring Loader position.  From here, the cuvettes are loaded into the Incubation Ring. Select the play arrow to begin the video.  Travel to LuminometerHTML The cuvette is elevated from the incubation ring into the luminometer.  Travel to Cuvette Waste BinHTML The ejector rod pushes the used cuvette into the cuvette waste bin. When complete, select the X in the upper-right corner to close the window and continue.    Errors Any of these events may require checking the orientation and vertical chutes for cuvette jams: 600 01 01  Cuvette Loader: Cuvette pusher is offline 600 01 11  Cuvette Loader: Cuvette bin is empty (provided the cuvette bin isn't actually empty) If the cuvette jam is in the Orientation chute or Vertical chute, the instrument will continue to process cuvettes already in the incubation ring.   Note: Do not try to resolve a cuvette jam while the instrument is processing.  Wait for the system to return to the Ready state and then turn system mechanics off. Note: Always wear Personal Protective Equipment while troubleshooting the instrument. Cuvette Pusher Offline Investigate the Cuvette pusher is offline error in the Event Log. Instructions:If media does not automatically start, select the play arrow to begin.Flash File:/content/generator/Course_90004025/sim_CXP_pusher_training800x616_9/sim_CXP_pusher_training800x616_9.swfHTML5 File:/content/generator/Course_90004025/sim_CXP_pusher_training800x616_9/index.htmlPDF File: Clearing Cuvette Chute Obstructions Learn about clearing cuvette obstructions from the vertical and orientation chutes. Checklist TitleChecklist TypeChecklist ContentObserve ErrorsHTML Any of these events may lead to checking the orientation and vertical chutes for cuvette jams:  600 01 01  Cuvette Loader: Cuvette pusher is offline 600 01 11  Cuvette Loader: Cuvette bin is empty (provided the cuvette bin isn't actually empty) Select each checkbox to learn more about cuvette jams in the orientation and vertical chutes.  Turn Mechanics OffHTML Select the System Status menu. Press Turn System Mechanics Off.  Open Top CoverHTML Open the top cover and observe the cuvette loading bin.  Verify that it is not empty.  Remove cuvettes from orientation chute and vertical chute with transfer pipette.  Check Vertical ChuteHTML   Drop a clean cuvette down the vertical chute. If the cuvette falls to the bottom, the jam has been cleared from the vertical chute. Select the play arrow to begin the video.  Move ConveyorHTML Move the conveyor upward. Verify that the conveyor moves smoothly without resistance.  Turn Mechanics OnHTML Press Turn System Mechanics On.  In a few minutes the system changes to the Warming Up status and then to Ready.  Note:  If these steps do not resolve these errors, it may be necessary to perform an Empty and Fill Ring in Diagnostic Tools. When complete, select the X in the upper-right corner to close the window and continue.    Errors Any of these events may require checking the preheater for cuvette jams: 600 01 01  Cuvette Loader: Cuvette pusher is offline 600 01 13  Cuvette Loader: Ring loader is offline If a cuvette jam occurs in the Preheater, the instrument will continue to process cuvettes already in the incubation ring.   Note: Do not attempt to resolve a cuvette jam while the instrument is processing.  Wait for the system to return to the Ready state and then turn system mechanics off. Ring Loader Offline Investigate the Ring loader is offline error in the Event Log. Instructions:If media does not automatically start, select the play arrow to begin.Flash File:/content/generator/Course_90004025/sim_CXP_loader_training_800x616_9/sim_CXP_loader_training_800x616_9.swfHTML5 File:/content/generator/Course_90004025/sim_CXP_loader_training_800x616_9/index.htmlPDF File: Preheater Jams Learn about clearing cuvette jams from the preheater. Checklist TitleChecklist TypeChecklist ContentTurn Mechanics OffHTML Turn Mechanics Off.  Select the System Status menu.  Select Turn System Mechanics Off. Select each checkbox to learn more about preheater jams.  Remove Preheater Cover and Jammed CuvettesHTML   Ensure that there are no more than 14 cuvettes in the preheater and the cuvettes do not overlap. Select play arrow to begin video.  Wipe Preheater CoverHTML Wipe the bottom of the preheater cover with a lint-free tissue dampened with water and then dry.  Replace the Preheater CoverHTML Replace the preheater cover.  Turn Mechanics OnHTML Press Turn System Mechanics On.  Within a few minutes the system status changes from Mechanics Off to Warming Up and then to Ready.  Note:  If these steps did not resolve these errors, it may be necessary to perform an Empty and Fill Ring in Diagnostic Tools. When complete, select the X in the upper-right corner to close the window and continue.   Errors Any of these events may require checking the luminometer for cuvette jams: 600 10 01 Luminometer: Luminometer is offline 600 08 05 Incubation Ring: Elevator is offline 361 01 17 Incubation Ring: A sensor is not detected in allowed range during the move of the elevator If the cuvette jam occurs in the elevator or luminometer, the instrument will stop processing cuvettes in the incubation ring and all pending tests will be lost. Note: Do not attempt to resolve a cuvette jam while the instrument is processing.  Wait for the system to return to the Ready state and then turn system mechanics off. Luminometer and Elevator Jams Learn about luminometer and elevator jams. Checklist TitleChecklist TypeChecklist ContentTurn Mechanics OffHTML Select the System Status menu and then select Turn System Mechanics Off.  Select each checkbox to learn more about luminometer and elevator jams.  Check Cuvette Waste ChuteHTML   Select the play arrow to begin the video.  Remove Reagent Probes CoverHTML Open top cover and remove Reagent Probes cover.  Turn the KnobHTML Turn the knob clockwise on luminometer.  Remove Elevator DoorHTML Remove the elevator door.  Remove CuvettesHTML Remove any visible cuvettes and replace the elevator door and then Turn Mechanics On. Note:  If these steps did not resolve these errors, perform an Empty and Fill Ring in Diagnostic Tools. When complete, select the X in the upper-right corner to close the window and continue.    Errors Sample probe horizontal move errors may occur on the system. Investigate the sample tip waste area. Note: Do not attempt to resolve a cuvette jam while the instrument is processing.  Wait for the system to return to the Ready state and then turn system mechanics off. Note: Always wear Personal Protective Equipment while troubleshooting the instrument. Horizontal Move Error Learn about sample probe horizontal move errors. Checklist TitleChecklist TypeChecklist ContentObserve Sample Probe OfflineHTML   Sample Probe Offline Error:  100 01 22 Sample Probe: Sample probe horizontal motor move Check the sample tip waste area for obstructions Select each checkbox to learn more about sample probe horizontal move errors.  Check Sample Tip Waste TubeHTML Sample Tip Waste Tube Check the sample tip waste tube for sample tip obstruction. If necessary, remove the sample tip waste tube and clean. Note: Refer to the ADVIA Centaur® XP Immunoassay System Maintenance Online Training course for information about cleaning the sample tip waste tube.  Check Sample Tip Waste ChuteHTML Sample Tip Waste Chute: Check the sample tip waste chute to confirm that it is seated properly.  If necessary, reseat the chute or remove and clean the sample tip waste chute. Note: Refer to the ADVIA Centaur® XP Immunoassay System Maintenance Online Training course for information about cleaning the sample tip waste chute. When complete, select the X in the upper-right corner to close the window and continue.    Errors 600 06 33  Reagent Probes: Reagent probe 1 volume check failure. Note: Several volume check errors can lead to a reagent probe going offline. 600 xx xx  Reagent Probes: Reagent probe 1 vertical move error. Note: Always wear Personal Protective Equipment while troubleshooting the instrument. Volume Check Errors Learn about resolving volume check errors. Checklist TitleChecklist TypeChecklist ContentObserve Volume Check ErrorHTML   The optical sensor detects a problem when aspirating from a pack.  The cause of this error could be air bubbles in the reagent probe tubing.  When this error occurs, first check the reagent pack for proper placement and volume.  The reagent pack that is affected will be displayed in the event message.  If necessary, continue by removing the pack and checking the probe puncture point.  If the point is near the edge of the pack opening, you may need to replace the reagent probe.  Select each checkbox to learn more about reagent probe volume check errors.  Perform Diagnostic ProceduresHTML   If the reagent pack placement and puncture point are not the issue, perform a dispense test in Diagnostic Tools.  If the stream of water is not straight and steady, you may need to replace the reagent probe.  Replace ProbeHTML   After replacing the reagent probe, perform a Dispense Test in Diagnostics Tools to verify that the issue has been resolved.  Also, process QC to confirm reagent probe performance. When complete, select the X in the upper-right corner to close the window and continue.    Vertical Move Errors Learn about resolving vertical move errors. Checklist TitleChecklist TypeChecklist ContentObserve Vertical Move ErrorHTML Reagent Probe Vertical Move A reagent probe vertical move error indicates that the probe's movement could have been obstructed when moving vertically.  First, check the reagent pack affected for proper placement in the reagent compartment.  If necessary, continue by removing the pack and checking the probe puncture point.  If the point is near the edge, you may need to replace the reagent probe.  Select each checkbox to learn about resolving vertical move errors.  Perform Diagnostic ProceduresHTML If the reagent pack placement and puncture point are not the issue, perform a dispense test in Diagnostic Tools.  If the stream of water is not straight and steady, you may need to replace the reagent probe.  Replace ProbeHTML   After replacing the reagent probe, perform a Dispense Test in Diagnostics Tools to verify that the issue has been resolved.  Also, process QC to confirm reagent probe performance. When complete, select the X in the upper-right corner to close the window and continue.    Maintenance issues: Daily Cleaning Procedure failures Vacuum Low errors following weekly maintenance Note: Always wear Personal Protective Equipment while troubleshooting the instrument. Observe Cleaning Failure Learn about Daily Cleaning Procedure failures. Checklist TitleChecklist TypeChecklist ContentObserve Cleaning FailureHTML If the daily cleaning fails, check the Event Log and Supplies Status windows for a cause.  Note: You must successfully complete the daily cleaning procedure before you can resume normal operation. Select each checkbox to learn more about daily cleaning procedure failures.  Replenish SuppliesHTML Replenish cuvettes, water and cleaning solution as necessary.  Prime System Fluid BottleHTML If the cause of the daily cleaning failure was Low Water Pressure due to an empty cleaning solution bottle, perform Prime System Fluid Bottle in Diagnostic Tools after the cleaning solution has been replenished.  Select Cleaning Solution from the drop-down menu. Restart Daily Cleaning ProcedureHTML Restart the daily cleaning procedure. When complete, select the X in the upper-right corner to close the window and continue.    Vacuum Low Errors Learn about Vacuum Low errors. Checklist TitleChecklist TypeChecklist ContentObserve Vacuum Low ErrorHTML Vacuum errors: 600 13 24 Waste: Vacuum low  A vacuum low error posted in the event log could indicate a water trap issue.  This could be caused when an operator performed the weekly maintenance task of emptying the water trap is performed and the lid is not secured correctly. Select each checkbox to learn more about vacuum errors.  Check Water TrapHTML Check to make sure the water trap is empty and the lid is securely attached.   Perform Diagnostic ProcedureHTML Perform the Vacuum Test in Diagnostic Tools.  When complete, select the X in the upper-right corner to close the window and continue.    Onneksi olkoon. You have completed the Hardware Overview Online Training course for the RAPIDPoint® 500 Analyzer. Once you have reviewed the content on this page, you may proceed to the assessment. Rebooting the system may be performed when suggested by the online help or a Siemens representative. Navigate the software to properly shutdown the UI computer. Power off the instrument using the breaker.  This shuts down the system mechanics, refrigeration and Applications PC. Reboot Learn about rebooting the system. Slide NumberText BlocksCalloutsAudio ScriptImage File1 Rebooting the system: Turn software off Turn instrument breaker off Turn instrument breaker on Press green button Sign into the software    Select the System Status button to continue.   Note: If audio does not automatically start, select the play arrow in the top left to begin.The first step in rebooting the system is to shut down the software. Select the System Status button to begin.2Turn System Off In the System Status menu, select Turn System Off.Select Turn System Off from the System Status menu to continue.3Select Yes Select Yes to continue.Select Yes to continue.4Exit Prompt You can press any button on the keyboard or just wait 30 seconds for the software to shutdown. Select Next to continue.When the exit prompt appears, press any key on the keyboard or wait 30 seconds for the software to shutdown. Select next to continue.5Turn breaker off When the monitor is blank, the software has been turned off but the system is still on. Turn the breaker off to complete system shutdown. Select the breaker to continue. Wait until the monitor is blank and then turn the breaker off on the back of the instrument. Press the breaker to continue.6Turn breaker on Wait approximately 30 seconds and then turn the breaker on. Select the breaker to continue.Wait approximately 30 seconds and then turn the breaker on. Press the breaker to continue7Green button Press the green button to turn the software on.  Three beeps should be heard after you press the green button.  Press the green button on the instrument to continue.Press the green button on the back of the instrument to start the system software. You should hear three beeps after you press the green button. Press the green button on the instrument to continue.8Sign in After a few minutes, the Centaur log in window appears.  Type "centaur" and press Enter on the keyboard two times. You should hear an audible sound shortly after you sign in. The instrument will transition from the Mechanics Off state to Warming Up state and finally the Ready state. Select Next to continue.Tip: Do not use the Enter key on the number pad. After a few minutes, the Centaur log in window appears. Type "centaur" and press Enter on the keyboard two times. You should hear a mouse squeak sound shortly after you sign in. The instrument will transition from the Mechanics Off state to Warming Up state and finally the Ready state. Select next to continue.9Empty and Fill If the system was not in the Ready state when it was shutdown, perform an empty and fill in the Diagnostic Tools screen. When complete, select the X in the upper-right corner to close the window and continue.If the system was in process when you rebooted, you should perform an empty and fill of the incubation ring in Diagnostic Tools.