Atellica Asa™ Application Overview Online Training Version 1.25 and Below

Continue Continue Continue Continue Main Scene Atellica Asa™ Application Overview Online Training The Atellica Asa Application is a tablet-based application for the Atellica® Solution that organizes operator tasks by laboratory workflow. Navigate the Asa Software 1 Describe how to sign on and off the Asa software 4 Identify how to use the Asa troubleshooting features 3 Describe how to use Asa to complete daily system operation 2 Master Template HOOD05162003052540 | Effective Date: 26-Nov-2019 Welcome audf_atellica_asa_welcome.mp3 Welcome to the Atellica Asa Application Overview Online Training Course. The Atellica Asa Application is a tablet-based application for the Atellica Solution that organizes operator tasks by laboratory workflow. Navigate the Asa Software The Main Components of the Asa software are organized by three areas: Title Bar System Status Area Tile Area Play Navigate the Asa Software audf_atellica_asa_navigate.mp3 The Asa software draws attention to common yet critical procedures needed to complete daily system operation. The tile-based software organizes tasks in a way that makes sense in your laboratory by breaking it into three areas. The title bar, system status area and the tile area. Select the play button below to learn how to navigate the Asa software. Daily System Operation At a glance the Asa software enables the operator to perform many daily operations. Hover over the markers on the left to learn more about: Check system health Check and perform maintenance Create cart list and collect materials using the cart list Check sample status Check and Perform Maintenance The ability to see what maintenance is needed at a glance. You will learn more about this feature in this training. Check System Health The system status map is located here. You will learn more about this feature in this training. Create Cart List and collect materials using the Cart List You the operator can create your cart list of materials needed for your day. You will learn more about this feature in this training. Check Sample Status Asa allows you the operator to check quickly your sample status. You will learn more about this feature in this training. Daily System Operation audf_atellica_asa_dailysystem_edited.mp3 At a glance, the Asa software enables the operator to easily perform many daily operations. By hovering over the markers on the left you can learn more about how to check system health and how to check and perform maintenance. As well as creating a cart list and how to check sample status. Check System Health The System Status Map can be used to: Monitor the overall health of your Atellica Solution Provide an at a glance indication through color coding of when the system/module needs attention including maintenance Play Check System Health audf_atellica_asa_checksystemhealth.mp3 The system status map is an integral part of Asa. This map at a glance can be used to monitor the overall health of your Atellica Solution. It indicates when a system or module needs attention from you, including maintenance. Select the play button to learn how to check system health. Check and Perform Maintenance The maintenance tile provides you with a more in depth look at the maintenance activities scheduled for the current calendar day. Automated Activities Manual Activities Play Check and Perform Maintenance audf_atellica_asa_checkperform.mp3 Clicking on the maintenance tile provides you with a more in-depth look at maintenance and allows you to perform maintenance tasks. Select the play button to learn how to check and perform maintenance. Add Items to Cart List The Cart List is a list of materials that need to be added to the system to perform daily testing. The Cart List is created by selecting the items you want to add to the list from the Needs Tiles: Supplies Reagents Calibrators Quality Control You can take the tablet with the Cart List displayed to your lab’s supply location to obtain the needed materials. Play IF Wi-Fi connectivity is lost, the Cart List will still be usable while collecting material even though the list cannot update with new information. Add Items to Cart List audf_atellica_asa_createcartlist.mp3 You the operator can create a list of the materials that need to be added to your system to perform daily testing. The cart list is created by accessing each of the needs screens and selecting the needed materials. You can take the tablet with the Cart List to obtain the needed materials. Even if your wifi connection is lost your list will still display. You can then track items obtained from the supply location by removing them from the list. Select the play button to learn how to add items to your cart list. Check Sample Status The Asa software allows the operator to check the status of the following types of samples: STAT samples that require intervention STAT samples that are in progress Routine calibrator, QC, and patient samples that require intervention Play Check Sample Status audf_atellica_asa_checksamplestatus.mp3 Clicking on either the Routine or STAT tile provides you with a more in-depth look at samples that may require intervention. In addition to samples that require intervention, the STAT screen also displays STAT samples that are in progress. Select the play button to learn how to check sample status using Asa. Asa Troubleshooting Features The Asa Troubleshooting features includes: Online Help Diagnostics Service Support Request PEPconnect Play Asa Troubleshooting Features audf_atellica_asa_troubleshooting_one.mp3 Selecting the troubleshooting icon gives access to online help, diagnostics, service support request and PEPconnect. Online help has search capabilities, favorites and a table of contents. Diagnostics includes maintenance and troubleshooting features for the connected analyzers. Service support request allows you to open a ticket to request a call back or chat with your local technical support provider. PEPconnect is the education and performance support experience that includes product specific content for initial training and ongoing operations. Select the play button below to learn more about Service Support Request. Asa Troubleshooting Features, continued The Asa Troubleshooting features also include: Teamviewer This additional tool can be found in the title bar next to the cart list. Play Asa Troubleshooting Features audf_atellica_asa_troubleshooting_two.mp3 TeamViewer is an additional troubleshooting tool available in the Asa software. TeamViewer allows you to grant your technical support provider access to your system, and allows you to chat with the technical support provider, without opening a ticket. Select the play buttons below to learn more about TeamViewer. Sign Off and On and Switching Software The operator ID and Password are authenticated based on accounts configured on the connected Atellica Solution system After the system verifies the operator sign-in credentials, the operator need not sign in again unless a communication error occurs or the operator signs out manually, the application does not have automatic sign out Option in hamburger menu to switch from Asa software to Operator Tablet Software Sign Off Sign On Select the tab arrows above to learn more Switch to Operator Tablet Software Sign Off and On and Switching Software on Atellica Asa audf_atellica_asa_signonandoff_basenew.mp3 The operator can sign off and back onto the Asa software as well as switch software. Select the tab arrows above to learn more. audf_atellica_asa_signonandoff_002.mp3 Select the hamburger menu in the upper right hand corner of the title bar. The hamburger menu will now be expanded. You will see four options underneath this menu, select sign out. A prompt window will show up which will allow you to select yes or no. Select yes. audf_atellica_asa_signonandoff_003.mp3 On the sign in screen, enter the Operator ID and password. Select Sign in. audf_atellica_asa_signonandoff_004new.mp3 To switch from the Asa software to Atellica operator tablet software select the hamburger menu in the upper right hand corner. Select Switch Software. Switching between the Asa software and the Atellica Operator Tablet software Select the hamburger menu in the upper right hand corner Select the Switch Software Switch to Operator Tablet Software Note: Select the X at the top of the page to return back to the course Important: The Operator Tablet application must be online in order to switch to it. The Atellica Asa application remains online after switching to the Operator Tablet application and it is important to note that none of your data will be lost. Sign On Sign on Atellica Asa Application On the sign in screen, enter the Operator ID and password Select Sign in Note: Select the X at the top of the page to return back to the course Select the hamburger menu which is located in the upper right hand corner of the title bar In the expanded hamburger menu, select Sign Out At the confirmation prompt, select Yes Sign Off Note: Select the X at the top of the page to return back to the course Asa Workflow Checklist of Questions: Are there any STAT samples that need intervention? Do any issues need resolution when looking at the system health? How are my supplies? Is my Cart List operating as anticipated after having gathered and loaded all of the needs? Check again to see if any Stat Samples need intervention? Are there any Routine Samples that need intervention? If system health and samples are ok, is there any maintenance needed? Asa Workflow audf_atellica_asa_asaworkflow.mp3 Now that you have reviewed this training on the Atellica Asa Application software and the features that make your tablet display unique, this proposed checklist of questions is a good way of organizing your operator tasks by laboratory workflow when you begin your work day. Describe how to sign on and off the Asa software Identify how to use the Asa troubleshooting features Describe how to use Asa to complete daily system operation Navigate the Asa software Course Review Congratulations. You have completed the Asa Application Overview Online Training course. Select the objectives listed below to review the material before proceeding to the final assessment. 1 1 1 2 2 2 3 3 3 4 4 4 Course Review audf_atellica_asa_coursereview.mp3 Congratulations. You have completed the Atellica Asa Overview Online Training course. Listed below are the key points that have been presented. Take time to review the material before you proceed to the final quiz. Describe how to sign on and off the Asa software Signing on and off the Asa software: The operator ID and Password are authenticated based on accounts configured on the connected Atellica Solution system After the system verifies the operator sign-in credentials, the operator need not sign in again unless a communication error occurs or the operator signs out manually, the application does not have automatic sign out Identify how to use the Asa troubleshooting features The Asa Troubleshooting features includes: Online Help Diagnostics Ticketing System TeamViewer The Asa software enables the operator to easily perform the following operations as a workflow to complete daily startup: Check System health The System Status Map can be used to: Monitor the overall health of your Atellica-Solution Provide an at a glance indication through color coding of when the system/module needs attention including maintenance Check and perform maintenance The maintenance tile provides you with a more in depth look at the maintenance activities scheduled for the current calendar day Automated activities Manual activities Create cart list and collect materials using the Cart List The operator can create a list of materials that need to be added to the system to perform daily testing The Cart List is created by accessing each of the Needs screens shown and then selecting the items you want to add to the list: Supplies Reagents Calibrators Quality Control Describe how to use Asa to complete daily system operation Check sample status The Asa software allows the operator to check the status of the following types of samples: STAT Samples that require intervention STAT samples that are in progress Routine calibrator, QC and patient samples that require intervention Asa workflow: Checklist of Questions: Are there stat samples that need intervention? Do any issues need resolution when you look at the system health? How are my supplies? Is my Cart List working after you have gathered and loaded all of your needs? Check again to see if any Stat Samples Need intervention? Are there any Routine Samples that Need Intervention? If system health and samples are ok - is there any maintenance needed? Navigate the Asa software The main components of the Asa software are organized by three areas: Title Bar System Status Area Tile Area Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. Product availability varies by country. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Copyright © Siemens Healthcare GmbH 2021 Siemens Healthineers Headquarters\Siemens Healthcare GmbH\Henkestr. 127\ 91052 Erlangen, Germany\Telephone: +49 9131 84-0\siemens-healthineers.com Disclaimer Disclaimer Assessment This assessment will test your retention of the presented content. A passing score of 80% or higher is required to complete the course and earn your certificate. You may repeat the assessment as many times as needed. Start Assessment Click on the hamburger menu Click on the module indicator in system health Click on CTRL/Alt/Delete on the tablet How can you sign in and out of the Asa application? Question 1 of 5 Select the best answer. Multiple Choice Question Incorrect CTRL/Alt/Delete is not correct way to sign in and out of the tablet. Incorrect The module indicator in system health is not how you sign in and out of the software. Correct Allows the operator at a glance to view the status of the connected modules Allows the operator at a glance to view the consumables of the connected modules Allows the operator at a glance to view the calibration of the connected modules What is the purpose of the system status? Question 2 of 5 Select the best answer. Multiple Choice Question Incorrect The calibration of the connected modules is not the whole purpose of the system status. Incorrect Viewing the consumables of the connected modules is a part of the purpose of the tablet. Correct Select the Supply Needs Tile Select the Maintenance Tile Select the Samples Tile What is your first step in creation of a cart list? Question 3 of 5 Select the best answer. Multiple Choice Question Incorrect This is not the correct tile to select items for the cart list. Incorrect This is not the correct tile to select items for the cart list. Correct Maintenance STAT Samples Supply Needs Which tile displays both automated and manual activities? Question 4 of 5 Select the best answer. Multiple Choice Question Incorrect Supply Needs ​does not indicate both automated and manual activities. Incorrect STAT Samples does not indicate both automated and manual activities. Correct TeamViewer Chat TeamViewer Online Help TeamViewer Whiteboard Which feature allows the operator to chat with technical support? Question 5 of 5 Select the best answer. Multiple Choice Question Incorrect This feature does not allow the operator to chat with local technical support. Incorrect This feature does not allow the operator to chat with local technical support. Correct Review Review Retry Assessment Results %Results.ScorePercent%% %Results.PassPercent%% Continue YOUR SCORE: PASSING SCORE: Assessment Results You did not pass the course. Take time to review the assessment then select Retry to continue. Congratulations. You passed the course. Exit To access your Certificate of Completion, select the Launch button drop down on the course overview page. You can also access the certificate from your PEPconnect transcript. You have completed the Atellica Asa™ Application Overview Online Training. Completion Navigate the Asa Software Note: Select the x at the top of the page to return back to the course 1. Navigate audf_atellica_asa_navigate_sim_001.mp3 There are three main areas within the Atellica Asa Application. The first area is the title bar, which includes the screen title, TeamViewer, cart list, connection status, the system name and the hamburger menu. The second area is system status. The system status area allows the operator at a glance to view the status of the connected Atellica system module or modules. Lastly the tile area. The tiles allow monitoring of all system supplies, consumables and reagents, as well as the ability to create a supplies list for use when gathering supplies. On the left side of the tile area, there are tiles that provide information on the current status of samples and maintenance. Located on the right side of the tile area, are the tiles that provide information on the Day Needs for supplies, reagents, calibrators, and QC. One of the more important features of the Atellica Asa Application is the Cart List. It can be found here on the tablet display. The cart list allows you to use the Needs screens to create a list of the materials that need to be added to the system to perform daily testing. Finally, the last feature of the display shown is troubleshooting. The troubleshooting tools include access to Online Help, Diagnostics, Service Support Requests and PEPconnect. We will go through this and all the other features more in depth throughout this training. Check System Health Note: The system status map shown here is simply an example of a configuration that a customer could have. Select the yellow module. 1. Check System Health audf_atellica_asa_systemhealth_sim_001.mp3 We will now discuss the system status map. The system status map displays the current status of all the modules in the system utilizing a color code. Green indicates that the module or modules are working and able to process samples. While yellow indicates that the module is in either a maintenance or diagnostics mode. Select the yellow first yellow module in this example to view the maintenance activities that are in progress. Please select the yellow module to continue. Select OK. 2. Check System Health audf_atellica_asa_systemhealth_sim_002.mp3 A list of the in progress maintenance activities displays. Select the ok button to go back to the main screen. Please select OK to continue. Select the red module. 3. Check System Health audf_atellica_asa_systemhealth_sim_003.mp3 If the module is red it has either stopped because of a failure or is unable to process samples. Select the red module to determine the issue. Please select the red module to continue. Select OK. 4. Check System Health audf_atellica_asa_systemhealth_sim_004.mp3 Additional information is displayed including troubleshooting information specific to that red alert. Select the ok button to go back to the main screen. Please select OK to continue. Note: Select the x at the top of the page to return back to the course 5. Check System Health audf_atellica_asa_systemhealth_sim_005.mp3 The system status map automatically refreshes when changes occur on the system. This completes our overview of how to use the system status map to check the health of your Atellica Solution. Check and Perform Maintenance Select the Maintenance tile. 1. Perform Maintenance audf_atellica_asa_performmaint_sim_001.mp3 The maintenance tile enables the operator to easily view the maintenance activities scheduled for the current calendar day. The status color at the top of the tile will be green if no automated maintenance activities are performing, and yellow if at least one automated maintenance activity is performing. The count will indicate the number of maintenance activities that are due for the day, including failed and overdue activities. If you direct your attention to the bottom of the tile you will see the next scheduled automated activity and the next manual activity the operator performs. The next scheduled automated activity does not require operator assistance. You can document completion of manual maintenance activities from the Maintenance screen. To access the Maintenance screen to view more details and perform tasks, select this tile. Please select the Maintenance tile to continue. Note: Select the x at the top of the page to return back to the course 2. Perform Maintenance audf_atellica_asa_performmaint_sim_002.mp3 To view the maintenance activities for a specific module, select its name from the bar at the top. To sort the information, select a column heading. To view a maintenance procedure in Online Help, select the appropriate maintenance activity and then select procedure details. You can also manually start an automated maintenance activity or mark a manual maintenance activity as complete, by selecting the appropriate maintenance activity and then selecting the Perform button. This completes our overview of how to check and perform maintenance. Learn how to add items to your cart list The supply thresholds are configured on the Settings > System Configuration > Alert Settings screen. Select the Supply Needs tile. 1. Cart List audf_atellica_asa_cartlist _sim_001.mp3 The first step in adding supplies, reagents, calibrator, and/or QC materials to the cart list is to select an appropriate needs tile. Let’s take a look at each of the Needs tiles. The Supply Needs tile displays information about the onboard supplies and their status. The status color will be green if no supplies are below the threshold and will turn red if at least one supply is below the threshold or expired. The count on the Supply Needs tile indicates the number of supplies needed. Please select the Supply Needs tile to continue. Select the Home button. 2. Cart List audf_atellica_asa_cartlist _sim_002.mp3 The Supply Needs screen provides a more in depth look at the supplies needed. The name, lot, and status for supplies that need to be loaded are listed. To view detailed information for all supplies, select View All Supplies. Now let’s go back to the Asa main screen by selecting the Home button. Please select the Home button to continue. A reagent need will be posted based on the following criteria: Predictive: Suggested need based on the number of tests per day defined by the operator or system historic assay utilization* Below Threshold: The reagent inventory level is below the alert threshold* Pending Orders: There are existing orders in the Worklist and no reagent is onboard for the assay *The predictive forecast and alert threshold are both configured in the Settings > System Configuration > Reagent Requirements Settings screen. The reagent needs for IM diluents and IM/CH wash fluids are posted based only on the Threshold criteria, not based on the prediction. Select the Reagent Needs tile. 3. Cart List audf_atellica_asa_cartlist _sim_003.mp3 The Reagent Needs tile posts a need for a reagent based on the expected tests for that day compared to the current inventory. The Reagent Needs status color will be green if no reagents are below the threshold and will turn red if at least one reagent is below threshold or a pending order exists for an assay that has no reagent onboard. The count indicates the number of reagents needed. To view more details on the reagent needs, select this tile. Please select the Reagent Needs tile to continue. Select the Home button. 4. Cart List audf_atellica_asa_cartlist _sim_004.mp3 The Reagent Needs screen provides a more in depth look at the reagents that need to be loaded on the system. To view detailed information for all onboard reagents, select Reagent Overview. Now let’s go back to the Asa main screen by selecting the Home button. Please select the Home button to continue. A need will also be created if a lot calibration is required and no fresh packs are available. 5. Cart List audf_atellica_asa_cartlist _sim_005.mp3 The Calibrator Needs tile posts a need if the calibrator material is low, expired, or not onboard, AND EITHER a pack or lot calibration will be needed before the end of the current day OR there is a pending calibration order in the Worklist. The threshold for when the banner will turn red is based on the Calibration Expiration Warning setting on the Settings > System Configuration > Alert Settings screen. 6. Cart List audf_atellica_asa_cartlist _sim_006.mp3 The Calibrator Needs status color will be green if no analyzer has any immediate needs for a calibrator material and will turn red if any analyzer falls within the configured calibration need. Select the Calibrator Needs tile. 7. Cart List audf_atellica_asa_cartlist _sim_007.mp3 The count on the tile indicates the number of required calibrator materials. To view more details on the calibrator needs, select this tile. Please select the Calibrator Needs tile to continue. Select the Home button. 8. Cart List audf_atellica_asa_cartlist _sim_008.mp3 The Calibrator Needs screen provides a more in depth look at the calibrators that need to be loaded on the system. Now let’s go back to the Asa main screen by selecting the Home button. Please select the Home button to continue. Select the QC Needs tile. 9. Cart List audf_atellica_asa_cartlist _sim_009.mp3 The QC Needs tile posts a need if the control material is low, expired, or not onboard AND EITHER the QC scheduler is set up to create an order before the end of the current day OR there is a pending QC order in the Worklist. The QC Needs status color will be green if no analyzer has an immediate need for QC and will turn red if a QC order exists and the QC material is either not onboard, low, or expired. The count on the QC Needs tile indicates the number of required QC materials. To view more details on the QC needs, select this tile. Please select the QC Needs tile to continue. Select the Home button. 10. Cart List audf_atellica_asa_cartlist _sim_010.mp3 The QC Needs screen provides a more in depth look at the QC materials that need to be loaded on the system. Now let’s go back to the Asa main screen by selecting the Home button. Please select the Home button to continue. Select the Supply Needs tile. 11. Cart List audf_atellica_asa_cartlist _sim_011.mp3 Now that we’ve reviewed the Needs tiles, let’s discuss how to use these Needs screens to add items to the cart list. The first step in adding supplies, reagents, calibrator, and/or QC materials to the cart list is to select an appropriate needs tile. Let’s use Supply Needs as an example. Please select the Supply Needs tile to continue. 12. Cart List audf_atellica_asa_cartlist _sim_012.mp3 Place an item in the cart list by selecting the cart list icon in the appropriate row. To add all items to the cart, select add all to cart. Select the Cart List icon. 13. Cart List audf_atellica_asa_cartlist _sim_013.mp3 Next you can collect materials from your supply location, and the Asa software can assist with that. On the title bar select the cart list icon. Please select the Cart List icon to continue. Note: Select the x at the top of the page to return back to the course 14. Cart List audf_atellica_asa_cartlist _sim_014.mp3 The cart list screen will display the items that have been added to the cart list, sorted by reagents, calibrator, QC, and supplies. Select any titles with non-zero numbers to expand those tables. As you are collecting the appropriate materials from the supply location, you can select the check box in that row to mark the item as complete. Items checked off the list can only be re-added by manually adding again from the needs screen. Use care when checking items off the list. Once the materials are loaded onto the Atellica Solution, the item will no longer display on the Needs screen, and the status color at the top of the Needs tile will change from red to green. This completes our overview of how to use the cart list feature on the Atellica Asa application on your tablet. Check Sample Status Select the STAT Samples tile. 1. Check Sample Status audf_atellica_asa_ checksamples_sim_001.mp3 The status color at the top of the STAT Samples tile will be green if no STAT samples require intervention or all samples that required intervention are ignored, and red if at least one STAT sample requires intervention. The count indicates the number of STAT samples requiring intervention. In the bottom portion of the tile you will see the number of STAT samples in progress and the number of STAT samples that need intervention. To review more information on the STAT samples, select the tile. Please select the STAT Samples tile to continue. Accept can only be performed when a test is in the Hold State. 2. Check Sample Status audf_atellica_asa_ checksamples_sim_002.mp3 On the STAT samples screen, STAT samples that need intervention and that are in process are displayed. To sort the information, select a column heading. To view the errors for a sample with multiple errors, select the row. To accept a test, select the appropriate test and then select Accept. Repeat can be performed when a test is in Hold or Transmit Failed State. Test options, such as changing dilution, cannot be performed when repeating tests. 3. Check Sample Status audf_atellica_asa_ checksamples_sim_003.mp3 To repeat a test, select the appropriate test and then select Repeat. If the sample error cannot be fixed, you can go to the primary user interface and delete it from there. 4. Check Sample Status audf_atellica_asa_ checksamples_sim_004.mp3 The Ignore button allows you to mute the alert on a sample with an error that cannot be resolved. If selected, the Ignore button becomes grey so that you have the option to go back and undo it later. Select the Home button. 5. Check Sample Status audf_atellica_asa_ checksamples_sim_005.mp3 Now to check the status of routine samples, first go back to the Asa main screen by selecting the Home button. Please select the Home button to continue. Select the Routine Samples tile. 6. Check Sample Status audf_atellica_asa_ checksamplestatus_sim_006.mp3 The Routine Samples tile will display a count that indicates the number of routine samples requiring intervention. The bottom portion of the tile includes the number of calibration, QC and routine patient samples that need intervention. To review more information on the routine samples, select the tile. Please select the Routine Samples tile to continue. 7. Check Sample Status audf_atellica_asa_ checksamples_sim_007.mp3 The Routine Samples screen displays Calibration, QC, and Patient samples. To expand a table, select its title. In this example, we see information pertaining to the patient samples. Same as with STAT samples, to sort the information, select a column heading. To expand a row and view more details on the tests, select the appropriate row. Accept can only be performed when a test is in the Hold state. 8. Check Sample Status audf_atellica_asa_ checksamples_sim_008.mp3 To accept a test, select the appropriate test and then select Accept. Repeat can be performed when a test is in Hold or Transmit Failed state. Test options, such as changing dilution, cannot be performed when repeating tests. 9. Check Sample Status audf_atellica_asa_ checksamples_sim_009.mp3 To repeat a test, select the appropriate test and then select Repeat. Samples are removed from the Routine Samples screen as issues are resolved when samples are reordered. Note: Select the x at the top of the page to return back to the course 10. Check Sample Status audf_atellica_asa_ checksamples_sim_010.mp3 This completes our overview on checking sample status using the Atellica Asa Application software on the tablet. Troubleshooting - Service Support Request Select the Troubleshooting icon. 1. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_001.mp3 The service support request feature allows you to open a ticket to request a call back or chat with your local technical support provider. To launch a Service Support Request, first select the troubleshooting icon. Please select the Troubleshooting icon to continue. Select Service Support Request. 2. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_002.mp3 In the upper header area, you will see the four troubleshooting options. The default is automatically the online help feature where you can search for information. Select the service support request tab. Please select Service Support Request to continue. Select Previous Tickets. 3. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_003.mp3 Within the service support request tab, you can create a service support request or view previously submitted tickets. To view previously opened service support tickets, select previous tickets. Please select Previous Tickets to continue. Select Create a Service Support Request. 4. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_004.mp3 Select the appropriate analyzer to view any previously created tickets. To create a new service support request, select Create a Service Support Request. Please select Create a Service Support Request to continue. Select the Analyzer List field. 5. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_005.mp3 Select the appropriate module or system from the Analyzer drop-down. Please select the Analyzer List field to continue. Only one module or system can be selected with each request. 6. Troubleshooting -SSR Select the Service Request field. 7. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_007.mp3 You can now select the type of service request. Please select the Service Request field to continue. Urgent Service Request: System is not able to process: an issue exists that has the highest priority, such as the system is offline or troubleshooting does not resolve the issue. System is Partially Operable: performance loses some functionality or degradation that requires service. Information Request: the system does not lose functionality but the operator requires a callback for guidance on operating the system, clarification of operator instructions, or an answer to a question. 8. Troubleshooting -SSR Select the Contact Preference field. 9. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_009.mp3 In the Contact Preference field, you can request either a phone call back or a chat session. Please select Contact Preference field to continue. 10. Troubleshooting -SSR Select the Preferred Time field. 11. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_011.mp3 Select a preferred time for support to call or chat. Please select Preferred Time field to continue. If ASAP is selected, a message displays to indicate call back time per your service level agreement and is configured at system installation. 12. Troubleshooting -SSR 13. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_013.mp3 Enter your name, phone number, a short description of the issue and a problem description. For this example, this information will be automatically entered. Select the camera button. 14. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_014.mp3 To attach photos or a video, select the camera button. Please select the camera button to continue. Select the camera button. 15. Troubleshooting - SSR audf_atellica_asa_tIcketing_ssr_sim_015.mp3 When you select the camera button, the picture or video file will be attached to the ticket. Please select the camera button to continue. Select Add File. 16.Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_016.mp3 To attach an appropriate file to the ticket, select Add File. Please select Add File to continue. 17. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_017.mp3 Search for and select your file, then click open. Select Submit. Up to 10 files for a total uncompressed size of 1 GB can be attached to 1 service support ticket. All files must be attached prior to saving the ticket; attachments cannot be added to a submitted ticket. The image files and thumbnails of video and document files can be viewed by selecting them in the Files List. The default location for screen captures and videos is the Pictures Folder. 18. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_018.mp3 To submit the service support request, select submit. Please select Submit to continue. If a phone call back was requested, wait for the local technical support provider to call within the preferred time. If a chat was requested, the TeamViewer popup will display. Note: Select the x at the top of the page to return back to the course 19. Troubleshooting -SSR audf_atellica_asa_tIcketing_ssr_sim_019.mp3 This concludes our overview of how to submit a service support ticket in the Atellica Asa Application for the tablet. Troubleshooting - TeamViewer Select the Teamviewer icon. 1. Troubleshooting - TeamViewer audf_atellica_asa_tIcketing_teamv_sim_001.mp3 If the operator initiates a support request by phone rather than the tablet, during the call the local technical support provider may ask the operator to open a remote session while remaining on the phone. In this case, the operator is not opening a new ticket. The TeamViewer feature is the tool used for the remote session. To start a remote session with no ticket creation, click on the TeamViewer icon in the title bar. Please select the Teamviewer icon to continue. Select OK. 2. Troubleshooting - TeamvViewer audf_atellica_asa_tIcketing_teamv_sim_002.mp3 Wait for the passcode to display. Then give the four-digit passcode to the provider on the phone, and select OK. Please select OK to continue. It is recommended to use a stylus to navigate TeamViewer. Select Allow. 3. Troubleshooting - TeamViewer audf_atellica_asa_tIcketing_teamv_sim_003.mp3 A screen will pop up to allow the technical support provider access to view and control the screen. When the remote session is active, the TeamViewer window displays in the lower right-hand corner of the tablet. The TeamViewer window can be dragged around the screen if needed to view certain areas of the screen. Select Allow to give the technical support provider access to your screen. Please select Allow to continue. 4. Troubleshooting - TeamViewer audf_atellica_asa_tIcketing_teamv_sim_004.mp3 Through the TeamViewer window, you can chat with the local technical support provider by entering text in the Chat section. 5. Troubleshooting - TeamViewer audf_atellica_asa_tIcketing_teamv_sim_005.mp3 To utilize drawing tools to point out a section of the screen to the local technical support provider, select the Whiteboard icon. 6. Troubleshooting - TeamViewer audf_atellica_asa_tIcketing_teamv_sim_006.mp3 Select one of the drawing tools, which will allow you to draw on the screen. Note: Select the x at the top of the page to return back to the course 7. Troubleshooting - TeamViewer audf_atellica_asa_tIcketing_teamv_sim_007.mp3 Select the Video icon to initiate video sharing with the local technical support provider. To disconnect from TeamViewer, select the X in the upper right corner of the TeamViewer window. This completes our overview of using the TeamViewer remote session feature. HOOD05162003153004 | Effective Date 23-JAN-2021 1.1 Welcome 1.2 Navigate the Asa Software 1.3 Daily System Operation 1.4 Check System Health 1.5 Check and Perform Maintenance 1.6 Add Items to Cart List 1.7 Check Sample Status 1.8 Asa Troubleshooting Features 1.9 Asa Troubleshooting Features 1.10 Sign Off and On and Switching Software on Atellica Asa 1.11 Asa Workflow 1.12 Course Review 1.13 Disclaimer 1.14 Assessment 1.21 Completion