Atellica® Solution Rebooting Job Aid Version 1.25 and Below

SIEMENS Healthineers Atellica® Solution Rebooting Job Aid Template Effective Date: 27-MAY-2019 | HOOD05162003010284 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthineers, 2020 Atellica® Solution SIEMENS Healthineers Rebooting *Refer to the following slides for additional information. Task Approximate Examples of when this type of reboot may be Notes Time needed for troubleshooting Restart Process 10-15 minutes • “Not Connected to PCC” error message. Recommend • The Process Center Computer (PCC) performs the main Center Computer for restarting contacting the Remote Service Center when software tasks for the entire system, including the operator (PCC) PCC only troubleshooting this issue interface. When the system has more than 1 SH, only the SH Prime is equipped with a PCC • Maintenance activities not running. Confirm proper 20-30 minutes scheduling and system state prior to rebooting • This procedure includes options to restart PCC only or restart to restart PCC PCC and All Modules and All • Atellica Magline® Transport not unloading samples. Modules Confirm output racks available prior to rebooting • Before performing, check to ensure tasks are not inprocess to prevent data loss* Shutting Down 20-30 minutes • If the PCC and individual modules have been • These procedures cover how to completely shutdown and and Powering Off depending on shutdown for previous troubleshooting, but the then restart the entire system (SH, analyzers, SHC (if the System and system system did not startup or communicate properly applicable) and Decapper (if applicable))* Starting the configuration • • System (to shutdown Power surge/outage Should only be performed if the system requires complete shutdown for troubleshooting or when recommended by the and then power back Remote Service Center. If the system only requires a restart, up) the operator should restart the PCC The step-by-step procedures for each task can be found in the Online Help. 2 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting *Refer to the following slides for additional information. Task Approximate Examples of when this type of reboot may be Notes Time needed for troubleshooting Shutting Down 15-20 minutes • QC or samples not processing • These procedures cover how to shutdown and then restart an and Powering Off • Analyzers within Analyzer hardware errors individual analyzer* the System / • IMT failing to pause • Before performing, check to ensure the module is not in a Starting Analyzers Processing, Maintenance, or Diagnostic state • Module stuck in maintenance within the System • A module can be restarted while other modules are still • Module display not functioning. First try using the reset button on the right side of the module display. processing The step-by-step procedures for each task can be found in the Online Help. 3 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting Restart PCC NOTE: The tablet should be restarted when the PCC Ensure none of the following tasks are inprocess to prevent data loss: restarts to ensure proper communication. • Tests are processing: choose 1 of the following: • Select Worklist > Worklist Overview and select All filters • Select System > Status and check analyzer states for processing • LIS transmitting results: select Worklist > Worklist Overview and ensure is attached to all test results • Any Database Maintenance activities including database backup, archiving and deletion, and move to historical: select in Maintenance > Schedule and search for the appropriate activity. indicates an inprocess maintenance activity • Exporting: located in several areas • Printing reports to a printer or file • System states such as Processing and Diagnostics: select System > Status • IM Analyzer: Any control-bracketed test results pending release with a closing bracket (Waiting For Bracket: select Worklist > Worklist Overview) Also ensure there are no carriers in the Atellica Magline® Transport diverters. *Refer to Online Help for the complete Restart PCC procedure. 4 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting Shutting Down and Powering Off the System NOTE: If the analyzer will be powered off for over 2 Shutdown the system from the software first (if possible): hours, remove and refrigerate the reagents before the analyzer is powered off. 1. On the Status bar, select 2. Select Sign Out > Yes, and then Shutdown > Yes NOTE: The system deletes pending calibration orders when the analyzer shuts down. Patient and QC orders remain. Ensure the software on each module is shutdown as indicated by each computer’s green power light no longer being visible. Then turn off the power switches to each module. The recommended sequence for powering off the modules: 1. Each analyzer, starting with the analyzer farthest from the Sample Handler(s) and proceed one by one to the other analyzers in the order they are connected 2. Sample Handler Prime (the Sample Handler closest to the analyzers) 3. Each Sample Handler Additional (if applicable) 4. Sample Handler Connect (if applicable) NOTE: Ensure the Operator Tablet is off. NOTE: Wait 30 seconds before restarting the system. *Refer to Online Help for the complete Shutting Down and Powering Off the System procedure. 5 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting . .. Analyzers 1 2 3 Sample Handler Sample Handler Connect 1 +24VDC power switch 2 +48VDC power switch 3 Computer power switch 6 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting *Refer to Online Help for the complete Starting the System Starting the System procedure. If any module power is off: • For > 30 minutes on IM Analyzer, unload, manually mix, and reload all onboard reagents • For > 2 hours, discard any assay reagents remaining in the reagent compartment, and calibrators or QC materials remaining in the Cal-QC storage area Before starting up the system, ensure there are no carriers in the Atellica Magline® Transport diverters. The recommended sequence for turning on the power switches for the modules: 1. Sample Handler Prime (the Sample Handler closest to the analyzers) and then wait 30-60 seconds 2. Each Sample Handler Additional (if applicable) 3. Sample Handler Connect (if applicable) A. Power on the left +24VDC power switch and wait 10 seconds B. Power on the middle +48VDC power switch and wait 10 seconds NOTE: Turn on the Operator Tablet. C. Power on the right computer power switch 4. Each analyzer, starting with the analyzer adjacent to the SH Prime and proceed to the other analyzers in the order they are connected. Wait 30 seconds after powering on each analyzer 7 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting NOTE: If the analyzer will be powered off for Shutting Down and Powering Off Analyzers within the System and Starting over 2 hours, remove and refrigerate the Analyzers within the System reagents before the analyzer is powered off. Shutdown the system from the software first (if possible) 1. Select System > Status > the appropriate analyzer icon Confirmation 2. To power down the analyzer, select Ensure sample processing is complete. 3. Review the information in the Confirmation window and select Yes to continue If the system is powered off for more than 30 minutes, the with shutting down the analyzer onboard reagents, calibrator samples, and QC materials may be unusable 4. Wait for the status of the analyzer to change to “Not Connected to PCC” After starting up, refer to the online help for shut down recovery procedures. NOTE: The system deletes pending calibration orders when the analyzer shuts down. To shut down the system now, select Yes. Patient and QC orders remain. Ensure the software is shutdown as indicated by the computer’s green power light Yes No no longer being visible. NOTE: Wait 30 seconds before restarting the analyzer. *Refer to Online Help for the complete Then turn off the power switch to the module. Shutting Down and Powering Off Analyzers To restart the analyzer, power on the analyzer and wait for the analyzer’s module within the System and Starting Analyzers display to come up. Ensure the analyzer is in Ready or Standby State. within the System procedures. 8 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting *Refer to the following slide for additional information. Task Approximate Time Notes Recovering from a System Power ~15 minutes if the • This would be needed in the event of unscheduled laboratory power loss Disruption UPS allowed for a • proper software The modules each have a UPS to provide battery backup to the PCC and analyzer computers to allow for a software shutdown when a power disruption occurs* shutdown • The power switch on the Decapper may need to be turned off and on Shutting Down the System in an ~20-30 minutes • There is a need to quickly power off the system to ensure the safety of personnel and Emergency / Recovering from a equipment, and the operator is unable to perform a controlled shutdown System Emergency Shut Down • In this case, recommendation is to disconnect each module’s power cord • The recovery time could be longer depending on the reason for the emergency shutdown Stopping Module Processing ~1-10 minutes • There is a need to immediately stop processing tests Immediately • Navigate to the System > Status screen for the module and select the Stop button The step-by-step procedures for each task can be found in the Online Help. 9 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting Recovering from a System Power Disruption When a SH power disruption occurs or the operator turns off the SH main power switch: • The SH and SHC covers lock and require manual steps to unlock if there is a need to open the cover. Should this occur, contact the local technical support provider • The Cal-QC refrigeration turns off. If the power is off for more than 1/2 an hour, the operator should manually unload the Cal-QC storage area • The PCC and SH computer initiate a complete shutdown • If power is lost to SH only, the other analyzers continue to process started tests. The analyzers will transfer sample test data to the PCC when power is restored to the SH • All SH and SHC robot movement stops • The system will no longer accept samples from the LAS NOTE: When there is a power disruption or the operator turns off the IM or CH power switch, the reagent refrigeration turns off as well. NOTE: With loss of power, the SH drawers unlock, making the tubes in the drawers accessible. *Refer to Online Help for the complete Recovering from a System Power Disruption procedure. 10 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting Task Approximate Time Notes Powering Off the SHC / Starting ~10 minutes • These procedures cover how to perform a full shutdown and then restart the Sample Handler the SHC Connect • As with all the modules, it is recommended to power down the SHC software before turning off the power switches, if possible: • If the system has already come to a stopped state due to an error, use the power icon on the System > Status > SHC screen • If the system is processing, select the Pause button on the System > Status > SHC screen to bring the SHC to the correct state and transfer all tubes back to the LAS as appropriate. Then select the power icon to power down the SHC computer • If tubes need to removed from the area between the LAS and the SHC, refer to information in Online Help or contact the Remote Service Center Powering Off the Decapper / 5-8 minutes • These procedures cover how to shutdown and then restart the Decapper Powering On the Decapper • After the PCC comes back up and the operator logs in, the Decapper requires the operator to select on the System > Status > Decapper screen The step-by-step procedures for each task can be found in the Online Help. 11 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 Atellica® Solution SIEMENS Healthineers Rebooting Task Approximate Time Notes Recovering from a Slow User < 5 minutes to sign out • A slow user interface occurs when a window requires more than 5–10 seconds to load Interface → Signing Out of the and back in • System / Signing in to the System This does not apply when data is loading (when features take up to 30 seconds to load) or progress window (indicates time in a progress bar) • Recommend to sign out and back into the system • If a slow user interface persists, restart the PCC Recovering from a Software ~1-10 minutes • When the system displays a blue screen, wait for the display to restore Lockup • In most occurrences, the system requires 1–3 minutes to repair itself. Wait for the system to automatically complete the repairs for a full 10 minutes to avoid canceling or interrupting all patient testing • If the system does not restart after 10 minutes, the PCC automatically restarts. The system logs an event after a successful restart Recovering from a Module Display < 1 minute • The module display may encounter intermittent problems that prevent the operator Lockup from changing screens • Can reset using the reset button on the right side of the module display (need to use a thin object, such as a paper clip). Hold the reset button for 10 seconds • In some cases the analyzer may need to be restarted, this would take additional time The step-by-step procedures for each task can be found in the Online Help. 12 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only! For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Global Siemens Healthineers Headquarters Henkestr. 127 91052 Erlangen, Germany Phone: +49 9131 84 0 siemens.com/healthineers 13 Effective Date: 04-MAY-2020 |HOOD05162003086342 Unrestricted © Siemens Healthcare GmbH, 2020