Atellica® Solution Viewing Service Support Requests Video Version 1.25 and Below

The remote assistance feature can be used to search through existing tickets to view the status on reported issues. Only tickets the operator opens using the on system Service support Request feature will display the support tickets. The local Technical Support provider opens or the customer adds through a call to their local Technical Support provider phone do not display. To view surface support tickets, first select the remote assistance icon in the status bar at the bottom of the screen. On the service Support Request Screen, select see all service support requests created on the system and then next. Select the appropriate module or system and then next only one module or system can be selected with each request. A list of tickets that had previously been created on the Atellica solution will display a message displays if no open service support tickets exist. To filter the list, select filter. The list can be filtered by status reported by service type, module and date range. To refresh the list to show any new tickets, select refresh. To close the window, select the X in the upper right corner. This completes our overview of using the remote assistance feature to view service support tickets.

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