Best practice example on improving the patient experience

I'm sweating gillinger chief experience officer at Northwell Health. Northwell Health is a very large integrative health care system, and the largest private employer in the state of New York. With over 67,000 employees and growing. Add Northwell patient experience is at the heart of what we do. We believe every moment matters which speaks to the importance of delivering on the expressed and unexpressed needs and wishes of our patients and families. N Wells Mission has always been grounded in compassionate, patient centered care. However, we had to move it from a plaque on the wall into the true fabric of our organization. We new a massive cultural shift. To a new model of care was imminent, so we created our culture of care which stands for connectedness, awareness, respect and empathy. These core concepts symbolize a promise to ourselves, our colleagues and our patients families, an customers, it has become our consistent framework for supporting exceptional patient customer experience and upholding our organization's mission. Over the past few years, we've done a lot of ongoing transformative culture work. We began by building a centralized team to lead patient experience efforts. We established cultural leaders for added rollout bandwidth, and then we incorporated thought leadership and strengthened a strategy for scalability and sustainment.

We enable healthcare providers to increase value by Northwell Health Siemens Healthineers presents SIEMENS Best practice example on Transforming Expanding Improving Digitalizing Healthineers precision patient . Northwell care improving the patient experience healthcare delivery experience medicine ven Gierlinger Vice President and Chief Experience Officer, Northwell Health Northw Il ealth is a vey rge integrated and the largest private employer in the state of New York, So we created a culture of "CARE", which stands for• It has become a consistent framework for supporting exceptionalpatient At Northwell Health, patient experience is at the heart of what we do. I'm Sven Gierlinger, Chief Experience Officer at Northwell Health which speaks to the importance of delivering on the expressed and strengthened our s rategy for scalability and sustainment. Northwell Health is a very large integrated healthcare system . Northwell We established cultura leaders for added rollout bandwidth, These core concepts symbolize a promise to ourselves, However, we had to move it from a plaque on the wall Northwell Health's mission has always been grounded So we created a culture of "CARE", which stands for • We knew a massive cultural shift for a new model We knew a massiv cultural shift for a new model We began by building a centralized team Over he past three years, our colleagues, and our patients, families, and customers. customer experience and upholding our organization's mission. and unexpressed needs and wishes of patients and families. we've done a lot of ongoing transformative culture work. Connectedness, Awareness, Respect, and Empathy. and then we incorporated thought leadership with over 67,000 employees and growing. in compassionate, patient-centered care. into the true fabric of our organization. We believe every moment matters, to lead patient experience efforts. of care was imminent.