eSieLink™ Remote Assistance Connection Guide - ACUSON Juniper™ Ultrasound System

eSieLink Remote Assistance Connection Guide ACUSON Juniper Ultrasound System 1. When assistance or help with initial connection is required call the Siemens Customer Care Center or your Siemens Applications Specialist to schedule a time to assist you. 2. On your ultrasound system, tap Configuration button > Service on the touchscreen. Test Anstatt At the next screen select Remote Assistance. 3. If the following error message appears, your system Remote Assistance is not yet configured for Remote Assistance. Please let your Siemens specialist know that this step must Check the Siemens Remote Services connection or Cancel to retry. be completed. OK 4. The first time you use Remote Assistance you will see a screen message asking you to agree to the license Remote Agreement terms for using the tool. Remember to check the box, During the upcoming session the data / information indicating your agreement, before selecting Accept. shown on your screen become visible to your collaboration partner routed through the secure Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time Any use of the application other than for the NOTE: It can take purpose of connecting authorized person to your system is prohibited. up to 30 seconds I have read and agree to the above statement to retrieve the Session Number Accept and Password from the SRS server. SIEMENS Healthineers siemens-healthineers.com/ultrasound eSieLink™ remote assistance technology – Accessories Installation Guide for ACUSON Juniper Ultrasound Systems 5. Make a note of the Session Number and Password 234:34 provided. Provide this information to the Siemens Remote Assistance Applications Specialist or Technical Support by 12017 During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed though the secure Siemens server phone just before the Remote Assistance session is You con revoke your permission to contol your system from your collaboration partner and even cancel he session of ony sime connected. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Session Number 006e8d Password 0157 Connect 6. Select Connect to start the Remote Assistance TeamViewer session. After a few minutes, the TeamViewer window Connection Extras Help will open on the screen. ++ Remote Control 4. Meeting Allow Remote Control Control Remote Computer krwing D and lease enter your partner's D in ender to control the The session is now waiting to be authenticated with the remote Siemens Tech Support or Applications YOUR ID 172.16.123.234 Partner ID Password Specialist at their location. · Remote contro NOTE: If the TeamViewer File transfer Enter a personal password is access thia computer window or icon does Connect to partner not appear it may have been accidentally 11 Computers & Contacts >> closed. If this occurs the TeamViewer session will The TeamViewer window will be displayed for a few have to be re-started seconds and then it will be reduced to an icon in the from the beginning by lower right corner of the window. If needed again, clicking on the Remote Assistance button (back the user can click the icon to expand the TeamViewer to Step 2 of Connecting window. to eSieLink). 7. At this point, the Siemens specialist will be able to X view the ultrasound system monitor, but will not Do you want to grant your partner access for remote control? have control of the ultrasound system monitor. The Siemens specialist may request control of the ultrasound system. Allow Geny (16) 8. Select the Allow button. NOTE: If Allow is not selected within The Remote Assistance Session is now connected. 30 seconds, the Siemens specialist You may observe the Siemens specialist taking some will have to request actions on your ultrasound system monitor. access again. 9. Click on the TeamViewer window icon to enable your webcam. Click the webcam icon (a small camera). My Video window will open. TeamViewer X » Session list Support (157.226.14.197) www.teamviewer.com 2/4 Unrestricted © Siemens Medical Solutions USA, Inc., 2017 eSieLink™ remote assistance technology – Accessories Installation Guide for ACUSON Juniper Ultrasound Systems Next to the figure on the right side of the My Video window, click on the crossed out webcam icon. TeamViewer X Session list Support (157.226. 14. 197) My video www.teamviewer.com The webcam will display your ultrasound system’s 4:34 Control Panel. -34:34 Remote Assistance 12017 During the upcoming session the dats / information shown on your screen become visible to your collaboration partner routed frough ne secure Simens terver. You can revoke your permission to control your system from your collaboration partner and even cancel the session et any time, Any use of the application ofier tian for the purpose of connecting authorized person to your system is prohibited Session Number J00508d Password 0157 Connect Cancel 10. To enable the headset, click the headset icon in the My Video window. TeamViewer X Session list Support (192.168.53.232) × My video The window will open the Audio window. TeamViewer X > Session list Support (192.168.53.232) X My video y Audio Microphone Speaker 3/4 Unrestricted © Siemens Medical Solutions USA, Inc., 2017 In the Audio window click the Options icon and = TeamViewer options X then click Audio Conferencing. The TeamViewer General Settings for audio conferencing audio conferencing menu will be displayed. Security Conference call Remote control Default Configure.i Meeting Voice playback Make the following selections in the TeamViewer Computers & Contacts (2- Jabra EVOLVE 30) .......... audio conferencing menu: Volume video a) Select Speakers: Speakers voice Imput Custom invitation Micropher Microphone (2- Jabra EVOLVE 30) Advanced (2- Jabra EVOLVE 30) volume O Mute b) Select Microphone: Microphone (2- Jabra EVOLVE 30) Nobe threshold c) Click OK. The My Video window will come back. Cancel Click the crossed out Microphone icon. The Microphone will unmute. TeamViewer X The ultrasound system now enables video with headset and microphone. This will allow you to y Session list I Support (192.168.53,232) Y X speak with and observe the activity being done My video by your Siemens specialist. Audio Microphone Speakers Muted 11. Disconnect/Close the Remote Assistance session TeamViewer X To temporarily disconnect a Remote Assistance Session, click the “X” in the TeamViewer window. v Session list Support (157.226.7.103) × www.teamviewer.com To completely disconnect the Remote Assistance session, click Remote Assistance, then click Remote Assistance Disconnect. During the upcoming session the data/ information shown on your screen become visible to your collaboration partner rosted through the secure Siemens server You can revoke your permission to control your system froen your collaboration partner and even cancel the session of ony sme Any use of the application other than for the purpose of connecting authorized person to your SyMom is prohibited. Session Number 106e&d Password 0157 Disconnect Cancel Siemens Healthineers Headquarters Legal Manufacturer & Published by Siemens Healthcare GmbH Siemens Medical Solutions USA, Inc. Henkestr. 127 Ultrasound 91052 Erlangen, Germany 22010 S.E. 51st Street Phone: +49 9131 84-0 Issaquah, WA 98029, siemens-healthineers.com USA Phone: +1-888-826-9702 siemens-healthineers.com/ultrasound Published by Siemens Healthcare GmbH · 5615 0118 · online · HOOD05162002727458 · © Siemens Medical Solutions USA, Inc., 2018