eSieLink Remote Assistance Connection Guide - ACUSON S Family

eSieLink connection guide for the ACUSON S family ultrasound systems

eSieLink Remote Assistance Connection Guide ACUSON S Family Ultrasound Systems 1. When assistance or help with initial connection is required, call the Siemens Customer Care Center or your Siemens Applications Specialist to schedule a time to assist you. 2. On your ultrasound system, press the System Configuration key. At the next screen select Service, then select Remote Assistance. 3. Select the Remote Assistance option. Remote Access Options Remote Service .. Access Timeout 120 Session Timeout 5 Remote Assistance ... If the following error message appears, your system Remote Assist is not yet configured for Remote Assistance. Please Check the Siemens Remote Services connection or Cancel to retry. Cannot retrieve information of default adapter let your Siemens specialist know that this step must be completed. OK 4. The first time you use Remote Assistance you will see a screen message asking you to agree to the license --- terms for using the tool. Remember to check the box, indicating your agreement, before selecting Accept. NOTE: It can take up to 30 seconds -- to retrieve the Session Number and Password from the SRS server. 5. Make a note of the Session Number and Password provided. Provide this information to the Siemens Romale Assistance Application or Technical Support specialist (your collaboration partner) by phone just before the Remote Assistance session is connected. Comwet SIEMENS Healthineers eSieLink™ remote assistance technology – Accessories Installation Guide for the ACUSON S Family Ultrasound Systems 6. Select Connect to start the Remote Assistance TeamViewer session. After a few minutes, the TeamViewer window Connection Extras Help will open on the screen. TeamViewer software has ++ Remote Control Meeting been optimized to safely operate between our secure Allow Remote Control Control Remote Computer allowing D and Siemens Remote Service environment and our Please enter your partner's D in order to control the customers’ ultrasound systems. Partner ID Remote control NOTE: If the TeamViewer File transfer window or icon does The session is now waiting to be authenticated with Enter a personal password to access The computer Connect to partner not appear it may have the remote Siemens Tech Support or Applications been accidentally Specialist at their location. Awsting authentication 11 Computers & Contacts >> closed. If this occurs the TeamViewer session will The TeamViewer window will be displayed for a few have to be re-started seconds and then it will be reduced to an icon in the from the beginning by lower, right corner of the window. If needed again, clicking on the Remote Assistance button (back the user can click the icon to expand the TeamViewer to Step 2 of Connecting window. to eSieLink). 7. At this point, the Siemens specialist will be able to Confirm access for Support ( view the ultrasound system monitor, but will not Do you want to grant your partner access for remote control? have control of the ultrasound system. The Siemens specialist may request control of the ultrasound system. Allow Reny (16) 8. Select the Allow button. NOTE: If Allow is not selected within The Remote Assistance Session is now connected. 30 seconds, the Siemens specialist You may observe the Siemens specialist taking some will have to request actions on your ultrasound system monitor. access again. 9. Click on the TeamViewer window icon to enable your webcam. Click the webcam icon (a small camera). My Video window will open. - TeamViewer X » Session list Support (157.226. 14. 197) Next to the figure on the right side of the My Video window, click on the crossed out webcam icon. TeamViewer X » > Session list Support (157,226.14.197) * My video 2/4 Unrestricted © Siemens Medical Solutions USA, Inc., 2017 eSieLink™ remote assistance technology – Accessories Installation Guide for the ACUSON S Family Ultrasound Systems The webcam will display your ultrasound system’s Control Panel. TeamViewer X > Session list Support (157.226. 14.197) My video 10. To enable the headset, click the headset Icon in the My Video window. TeamViewer X > Session list Support ( X My video The window will open the Audio window. > Session list Support (157.226. 14.197) My video Y Audio Microphone Muted Speakers In the Audio window click the Options icon and TeamViewer options x then click Audio Settings. The TeamViewer audio General Settings for audio conferencing conferencing menu will be displayed. Security Conference call Remote control Default Configure .. Meeting Voice playback Make the following selections in the TeamViewer Computers & Contacts Speakers Speakers (2- Jabra EVOLVE 30) o conferenang .......... Volume [ Mute audio conferencing menu: Video Voice input a) Select Speakers: Speakers Custom invitation Microphone [Microphone (2- Jabra EVOLVE 30) Advanced (2- Jabra EVOLVE 30) Volume .......... Mute b) Select Microphone: Microphone Signal Noise threshold Automatic (2- Jabra EVOLVE 30) c) Click OK. The My Video window will come back. ok Cancel 3/4 Unrestricted © Siemens Medical Solutions USA, Inc., 2017 Click the crossed out Microphone icon. The Microphone will unmute. Session list Support (157.226. 14. 197) X The ultrasound system now enables video with My video headset and microphone. This will allow you to speak with and observe the activity being done by your Siemens specialist. Audio Microphone Speakers Muted 11. Disconnect/Close the Remote Assistance session - TeamViewer X To temporarily disconnect a Remote Assistance Session, click the “X” in the TeamViewer window. > Session list Support ( To completely disconnect the Remote Assistance X session, click Remote Assistance, then click Remote Access Options Remote Assistance Disconnect. Remote Service ... During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure Siemens server. Access Timeout 120 You can revoke your permission to control your system from your collaboration partner and even Session Timeout 1.5 cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your Remote Assistance. system is prohibited. Session Number 005159 Password 11332 Disconnect Close Siemens Healthineers Headquarters Legal Manufacturer Siemens Healthcare GmbH Siemens Medical Solutions USA, Inc. Henkestr. 127 Ultrasound 91052 Erlangen, Germany 685 East Middlefield Road Phone: +49 9131 84-0 Mountain View, CA 94043, USA Phone: +1-888-826-9702 Published by Siemens Healthcare GmbH · PS 5170 0817 PDF · HOOD5162006266641 · © Siemens Medical Solutions USA, Inc., 2017

  • esielink
  • remote assistance
  • SRS
  • ACUSON S2000
  • ACUSON S1000
  • ACUSON S3000
  • ACUSON S Family