eSieLink™ Remote Assistance Connection Guide - ACUSON SC2000

eSieLink Remote Assistance Connection Guide ACUSON SC2000 PRIME Ultrasound Systems 1. When assistance or help with initial connection is required call the Siemens Customer Care Center or your Siemens Applications Specialist to schedule a time to assist you. 2. On your ultrasound system, press the System Configuration key. At the next screen select System Settings and Service, then select Remote Assistance. 3. Select the Remote Assistance option. -Remote Access Options Remote Service .. Remote Assistance ... If the following error message appears, your system Remote Assistance is not yet configured for Remote Assistance. Please let your Siemens specialist know that this step must Check the Siemens Remote Services connection or Cancel to retry. Cannot retrieve information of default adapter. be completed. OK 4. The first time you use Remote Assistance you will see Remote Agreement a screen message asking you to agree to the license During the upcoming session the data / information terms for using the tool. Remember to check the box, shown on your screen become visible to your collaboration partner routed through the secure indicating your agreement, before selecting Accept. Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your NOTE: It can take system is prohibited. up to 30 seconds ]I have read and agree to the above statement to retrieve the Session Number Accep and Password from the SRS server. SIEMENS Healthineers siemens.com/ultrasound eSieLink™ remote assistance technology – Accessories Installation Guide for ACUSON SC2000 PRIME Ultrasound Systems 5. Make a note of the Session Number and Password provided. Provide this information to the Siemens Remote Assistance Applications Specialist or Technical Support by During the upcoming session the data / information shown on your screen become visible to your phone just before the Remote Assistance session is collaboration partner routed through the secure Siemens server. connected. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Session Number 005bcd Password 2066 6. Select Connect to start the Remote Assistance TeamViewer session. After a few minutes, the TeamViewer window Connection Extras Help will open on the screen. ++ Remote Control 24 Meeting Allow Remote Control Control Remote Computer Please tell the following D and The session is now waiting to be authenticated with the remote Siemens Tech Support or Applications 172.16.123.234 Partner ID Password Specialist at their location. · Remote control NOTE: If the TeamViewer O File transfer Enter a personal password to access the comroute window or icon does Connect to partner not appear it may have been accidentally DAwaking authentication 1] Computers & Contacts » closed. If this occurs the TeamViewer session will The TeamViewer window will be displayed for a few have to be re-started seconds and then it will be reduced to an icon in the from the beginning by lower right corner of the window. If needed again, clicking on the Remote Assistance button (back the user can click the icon to expand the TeamViewer to Step 2 of Connecting window. to eSieLink). 7. At this point, the Siemens specialist will be able to X view the ultrasound system monitor, but will not Do you want to grant your partner access for remote control? have control of the ultrasound system monitor. The Siemens specialist may request control of the ultrasound system. Allow Reny (16) 8. Select the Allow button. NOTE: If Allow is not selected within The Remote Assistance Session is now connected. 30 seconds, the Siemens specialist You may observe the Siemens specialist taking some will have to request actions on your ultrasound system monitor. access again. 9. Click on the TeamViewer window icon to enable your webcam. Click the webcam icon (a small camera). My Video window will open. TeamViewer X Session list Support (157.226.14.197) www.teamviewer.com 2/4 Unrestricted © Siemens Medical Solutions USA, Inc., 2017 eSieLink™ remote assistance technology – Accessories Installation Guide for ACUSON SC2000 PRIME Ultrasound Systems Next to the figure on the right side of the My Video window, click on the crossed out webcam icon. TeamViewer X Session list Support (157.226. 14.197) My video www.teamviewer.com The webcam will display your ultrasound system’s Control Panel. TeamViewer X >> Session list Support (157.226. 14.197) My video www.teamviewer.com 10. To enable the headset, click the headset icon in the My Video window. TeamViewer X > Session list Support (157.226.14.197) My video www.teamviewer.com The window will open the Audio window. > Session list Support (157.226. 14.197) My video Audio Microphone Speakers Auted 3/4 Unrestricted © Siemens Medical Solutions USA, Inc., 2017 In the Audio window click the Options icon and TeamViewer options then click Audio Settings. The TeamViewer audio General Settings for audio conferencing conferencing menu will be displayed. Security Conference call Remote control Default Configure. Meeting Voice playback Make the following selections in the TeamViewer Computers & Contacts Speakers Speakers (2- Jabra EVOLVE 30) Audio conferencing ......... audio conferencing menu: Volume Mute Video a) Voice input Select Speakers: Speakers Custom invitation Microphone Microphone (2- Jabra EVOLVE 30) Advanced (2- Jabra EVOLVE 30) Volume .......... Mute b) Select Microphone: Microphone Signal (2- Jabra EVOLVE 30) Noise threshold Automatic c) Click OK. The My Video window will come back. OK Cancel Click the crossed out Microphone icon. The Microphone will unmute. > Session list The ultrasound system now enables video with Support (157.226. 14. 197) headset and microphone. This will allow you to My video speak with and observe the activity being done by your Siemens specialist. v Audio Microphone Speakers Muted 11. Disconnect/Close the Remote Assistance session TeamViewer X To temporarily disconnect a Remote Assistance Session, click the “X” in the TeamViewer window. » Session list . Support (157.226.7.103) www.teamviewer.com To completely disconnect the Remote Assistance Remote Assistance session, click Remote Assistance, then click Disconnect. During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Session Number 005bcd Password 2066 Disconnect Cancel Siemens Healthineers Headquarters Legal Manufacturer Siemens Healthcare GmbH Siemens Medical Solutions USA, Inc. Henkestr. 127 Ultrasound 91052 Erlangen, Germany 685 East Middlefield Road Phone: +49 9131 84-0 Mountain View, CA 94043, USA siemens-healthineers.com Phone: +1-888-826-9702 siemens.com/ultrasound Published by Siemens Healthcare GmbH · PS 5171 0817 PDF · HOOD5162002626640 · © Siemens Medical Solutions USA, Inc., 2017