eSieLink™ Remote Assistance Technology -ACUSON Juniper™ Ultrasound System Video

Welcome to easy Link remote Assistance connection guide for acuson Juniper ultrasound system. When assistance or help with initial connection is required, call the Siemens Healthineers Customer Care Center or your Siemens Healthineers application specialist to schedule a time to assist you. On your ultrasound system, tap configuration button service on the touch screen. At the next screen, select remote assistance. If the following error message appears, your system is not yet configured for remote assistance, please let your Siemens Healthineers specialists know that this step must be completed. The first time you use remote assistance, you will see a screen message asking you to agree to the license terms for using the tool. Remember to check the box indicating your agreement before selecting accept. It can take up to 30 seconds to retrieve the session number and password from the SRS server. Make a note of the session number and password provided. Provide this information to the Siemens Healthineers application specialist or Technical Support by phone, just before the remote assistant session is connected. Select Connect to start the remote assistance session. After a few minutes the Teamviewer window will open on the screen. The session is now waiting to be authenticated with the remote Siemens Healthineers tech support or application specialist at their location. The Teamviewer window will be displayed for a few seconds and then it will be reduced to an icon in the lower right corner of the window. If needed, again, the user can click the icon to expand the Teamviewer window. If the Teamviewer window or icon does not appear, it may have been accidentally closed. If this occurs, the Teamviewer session will have to be restarted from the beginning by clicking on the remote assistance button. At this point, the Siemens Healthineers specialist will be able to view the ultrasound system monitor, but will not have control of the ultrasound system monitor. The Siemens Healthineers specialist may request control of the ultrasound system. Select the allow button. The Remote Assistance Session is now connected. You may observe the Siemens Healthineers specialist taking some actions on your ultrasound system monitor. If allow is not selected within 30 seconds, the Siemens healthineers specialist will have to request access again. Click on the Teamviewer window icon to enable your webcam. Click the webcam icon small camera. My video window will open. Next to the figure on the right side of the my video window, click on the crossed out webcam icon. The webcam will display your ultrasound systems control panel. To enable the headset, click the headset icon in the my video window. The window will open the audio window. In the audio window, click the options icon, and then click audio conferencing. The Teamviewer audio conferencing menu will be displayed. Make the following selections in the Teamviewer audio conferencing menu. Select speakers. Select microphone. Click OK the my video window will come back. Click the crossed out microphone icon. The microphone will unmute. The ultrasound system now enables video with headset and microphone. This will allow you to speak with and observe the activity being done by your Siemens healthineers specialist. Disconnect, close the remote assistance session to temporarily disconnect a remote assistance session. Click the X in the Teamviewer window. To completely disconnect the remote Assistance Session, click remote assistance, then click disconnect.

SIEMENS System Information System Configuration Service Healthineers General 2 ACUSON Juniper VAIO General 1 General 2 System Information Display SIN: 16 General 1 General 2 ACUSON ACUSON Juniper VAIO ACUSON Juniper Version: VAIOB (1.0.1.79) SUI Custom Keys Display 550001 SIN: 16 Configuration Soft Keys System: VAIOB (1.0.1.79) SUI System: VAtOr (0.10.28.43) System VAOOA (0.10.28.43) VAOOA (0.10.28.43) System: VAOOA (0.10.28.43) Version: VAIOB (1.0.1.79) SUI Custom Keys System Internal: 1.10.18.79 System Internal: 0.10.28.43 System Internal: 1.0.10.79 Exam SIN: 9001 16 [20180615 P/N: 1 1335791 [20180615 SIN: 550001 [20170822 PIMS: 1.0.21 [20180615] Soft Keys System: VAOOA (0.10.28.43) System: VAIOB (1.0.1.79) SUI VAOOA (0.10.28.43) VAIOB (1.0.1.79) SUI P/N: 1 1855771 [20180615 P/N: 10785577 [20170822 UBE: 1.0.29 [20170822] P/N: 1 1335791 [20180615 Framework: 1.0.67 [20180615] PBE: 0.0.57 [20170822] PIN: 0.0.21 [20170822] SIN: 550007 [20170822 System: VAOOA (0.10.28.43) System Internal: 0.10.28.43 System Internal: 1.0.1.79 System Internal: 1.0.10.79 System Internal: 1.10.18.79 OS Configuration: 1.0.24 OS Configuration: 0.2.24 Measurement Exam SIN: 9001 1 [20180615 PIN: 0.0.57 [20170822] SIN: 550001 [20180615 PINS: 1.0.57 [20180615] PINS: 0.0.21 [20170822] P/N: 1 133579 [20180615 SIN: 9001 1 [20180615] UBE: 1.0.57 [20180615] UIE: 1.0.29 [20170822] SIN: 550001 [20170822 UBE: 1.0.29 [20170822] SIN: 9001 16 [20180615 SIN: 9001 16 [20180615] PIMS: 1.0.21 [20180615] PIN: 0.0.21 [20170822 P/N: 1 185577 [20180615 PIMS: 1.0.67 [20180615] P/N: 1 1335791 [20180615 PIMS: 1.0.61 [20180615] Framework: 0.1.30 [20170822] Framework: 1.0.67 [20180615] Display Soft Keys General 1 Custom Keys Exam SIN: 550001 [20170822 P/N: 10785577 [20170822 P/N: 107855771 [20170822 P/N: 1 185577 [20180615 UIES: 1.0.29 [20170822] SIN: 0.0021 [20170822 PIMS: 0.0.27 [20170822] PIMS: 1.0.21 [20180615] P/N: 1 133579 [20180615 SIN: 9001 1 [20180615 PIMS: 0.0.57 [20170822] UBES: 1.0.29 [20170822] P/N: 1 1335791 [20180615 UBE: 1.0.29 [20170822] PIMS: 0.0.21 [20180615] PBE: 1.0.29 [20170822] PIMS: 1.0.67 [20180615] UBE: 1.0.27 [20170822] UBE: 1.0.57 [20180615] PBES: 1.0.57 [20180615] PIMS: 1.0.61 [20180615] PIN: 0.0.57 [20170822] Framework: 1.0.67 [20180615] PIM: 0.0.27 [20170822 Platform Software: 1.0.1.79 Platform Software: O. 10.8.10 [2017 Text Annotation Remote Assistance General 1 OS Configuration: 0.2.24 OS Configuration: 1.0.24 OS Configuration: 0.2.2 Measurement OS Configuration: 1.0. Framework: 1.0.67 [20180615] PIMS: 1.0.61 [20180615] PIN: 0.0.57 [20170822 PIMS: 0.0.27 [20170822] UBES: 1.0.57 [20180615] PIMS: 0.0.21 [20180615] Framework: 0.1.30 [20170822] Framework: 1.0.60 [20180615] Framework: 0.1.30 [2 Framework: 1.0.67 [20180615] UBE: 1.0.57 [20180615] Framework: 1.0.67 [20 UBE: 1.0.29 [20170822] UBE: 1.0.29 [20170822 Body Marker During the upcoming session the data f information During the upcoming session the data / information Remote Control Platform Software: O. 10.8.10 [20170822] Platform Software: 1.0.1.79 Platform Software: O. 10.8.10 [201 7 Platform Software: O.0..7 Platform Software: O. Platform Software: O. 10.8.10 [2017 Platform Software: O. 10.8.10 [201 70822] Platform Software: 1.0. Text Annotation shown on your screen become visible to your Text Annotation Configuration eSieScan Clip Store Measurement Remote Control During the upcoming session the data/ information Body Marker Stress Echo PIMS: 1.0.67 [20180615] PIMS: 0.0.27 [20170822] UIES: 1.0.29 [20170822] UBE: 1.0.27 [20180615] PIMS: 1.0.21 [20180615 PINS: 0.0.21 [20170822] PIMS: 0.0.27 [201708221 PIN: 1.0.57 [20180615] PINS: 0.0.27 [201708221 PIMS: 0.0.21 [20180615 PIMS: 0.0.27 [20170822 Remote control PBE: 1.0.57 [20180615] PIMS: 1.0.61 [20180615] UBE: 1.0.29 [20170822] PIMS: 1.0.29 [201708 PBE: 1.0.29 [20170822] UBE: 1.0.57 [20180615] PBE: 1.0.57 [20180615 UBES: 1.0.57 [20180615] Stress Echo SIEMENS collaboration partner routed through the secure shown on your screen become visible to your Assistance SIN: 1.0. 1 [20180615] PIMS: 1.0.61 [20180615] UBE: 1.0.29 [20170822 PIM: 1.0.21 [20180615] PBE: 1.0.29 [20170822] PBE: 1.0.21 [20180615] Fram: 1.0.67 [20180615] UBE: 1.0.29 [20170822] UBE: 1.0.57 [20180615] SIN: 550007 [20170822 PIM: 0.0.57 [20170822] PIMS: 0.0.27 [20170822] Body Marker Siemens server collaboration partner routed through the secure nQ -n IA no -n IA You can revoke your permission to control your Remote Control Allow Remote Control Control Remote Computer During the upcoming session the data / information eSieScan Siemens server system from your collaboration partner and even shown on your screen become visible to your Stress Echo Service Computers & Contacts Allow Remote Control You can revoke your permission to control your Speakers EVOLVE 30 cancel the session at anytime collaboration partner routed through the secure Clip Store Any use of the application other than for the Printer Wireless Utility Archive Barcode Network Siemens server eSieScan purpose of connecting authorized person to your the remote computer. You can revoke your permission to control your Remote Service system is prohibited Video Widen system from your collaboration partner and even Printer Clip Store cancel the session at any time ACUSON Juniper system is prohibited System Information System Ionfiguration Any use ofthe application other than for the Remote Assistance Healthineers Barcode EVOLVE 30 MS) Remote Microphone EVOLVE 30 Screen purpose of connecting authorized person to your Password Printer Authorization Service Session Number Remote control system is prohibited Wireless Remote Assistance Password Barcode Hide Restore Factory Settings Password Network Wireless utility TeamViewer Connect Cancel Utility Accept Restore Factory Settings Network Disconnect Cancel Archive Utility Cancel Computers & Contacts TeamViewer Close Authorization Archive support Service Authorization TeamViewer Audio Service Microphone support Text A UD2 Text g UD3 Close