eSieLink™ Remote Assistance Technology -ACUSON NX2/NX2 Elite

eSieLink Remote Assistance Connection Guide ACUSON NX2/NX2 Elite Edition Ultrasound Systems 1. When assistance or help with initial connection is required call the Siemens Customer Care Center or your Siemens Applications Specialist to schedule a time to assist you. 2. On your ultrasound system, press Presets>Service>Remote Application Support (for software level VA10A). - --- - Presets>Service>Remote Assistance (for software level VA11A or higher). ADUSON NIQ ----- 3. The first time you use Remote Assistance you Remote Agreement NOTE: It can take will see a screen message asking you to agree to up to 30 seconds the license terms for using the tool. Remember During the upcoming session the data / information shown on your screen become visible to your to retrieve the to check the box, indicating your agreement, collaboration partner routed through the secure Session Number Siemens server. before selecting Accept. You can revoke your permission to control your and Password from system from your collaboration partner and even cancel the session at any time. the SRS server. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. []| have read and agree to the above statement Accept SIEMENS Healthineers siemens.com/ultrasound eSieLink™ Remote Connection Guide – ACUSON NX2/NX2 Elite Edition Ultrasound Systems 4. Make a note of the Session Number and Password provided. Provide this information to the Siemens Remote Assist VA10A Applications Specialist or Technical Support by During the upcoming session the data / information shown on your screen become visible to your phone just before the Remote Assistance session is collaboration partner routed through the secure connected. Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Session Number 002c7f Password 7145 Connect Cancel Remote Assistance VA11A or higher During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Session Number 000f93 Password 5215 Connect Cance 5. Select Connect to start the Remote Assistance NOTE: If the Team- session. After a few minutes, the TeamViewer window TeamViewer x Viewer window or will open on the screen. icon does not 2 « » appear it may have The session is now waiting to be authenticated with been accidentally the remote Siemens Tech Support or Applications Session list closed. If this occurs the Team- Specialist at their location. Support (157.226.7.103) × Viewer session will have to be www.teamviewer.com re-started from the beginning by The TeamViewer window will be displayed for a few clicking on the Remote Assistance seconds and then it will be reduced to an icon in the button (back to lower right corner of the window. If needed again, Step 2 of Connect- the user can click the icon to expand the TeamViewer ing to eSieLink). window. 6. At this point, the Siemens specialist will be able to Confirm access for Support (157.226.14.197) view the ultrasound system monitor, but will not Do you want to grant your partner access for remote control? have control of the ultrasound system monitor. The Siemens specialist may request control of the ultrasound system. Alow 2/4 Unrestricted © Siemens Medical Solutions USA, Inc., December 2017, HOOD05162002703323 eSieLink™ Remote Connection Guide – ACUSON NX2/NX2 Elite Edition Ultrasound Systems 7. Select the Allow button. The Remote Assistance Session is now connected. You may observe the Siemens specialist taking some actions on your ultrasound system monitor. 8. Click on the TeamViewer window icon to enable your webcam. TeamViewer x NOTE: If Allow is not selected within » 30 seconds, the Click the webcam icon (a small camera). y Session list Siemens specialist My Video window will open. will have to request Support (157.226.14.197) × access again. www.teamviewer.com Next to the figure on the right side of the My Video window, click on the crossed out webcam icon. TeamViewer x Y Session list Support (157.226. 14.197) X My video wwwww.teamviewer.com The webcam will display your ultrasound system’s TeamViewer X Control Panel. > Session list Support (157.226.7.126) Y Audio Microphone Speakers O My video 9. To enable the headset, click the headset icon in the My Video window. TeamViewer X > Session list Support (157.226.7.126) Audio Microphone Speakers O My video 3/4 Unrestricted © Siemens Medical Solutions USA, Inc., December 2017, HOOD05162002703323 eSieLink™ Remote Connection Guide – ACUSON NX2/NX2 Elite Edition Ultrasound Systems The window will open the Audio window. TeamViewer x > y Session list o. Support (157.226.7.126) Y Audio o. Microphone 10 Speakers O O My video Video setting Turn off video .... Close My video In the Audio window click the Options icon and TeamViewer options x then click Audio conferencing. The TeamViewer Settings for audio conferencing Security Conference call audio conferencing menu will be displayed. Default Configure .. Meeting Voice playback Computers & Contacts Jabra EVOLVE 30) Make the following selections in the TeamViewer ......... valine audio conferencing menu: Voice Input Cuartom Invitation a) Select Speakers: Speakers 2- Jabra EVOLVE 300 Advanced ..... . . . . . (2- Jabra EVOLVE 30) b) Select Microphone: Microphone Nove threshold 2 Automatic (2- Jabra EVOLVE 30) c) Click OK. The My Video window will come back. Click the crossed out Microphone icon. The Microphone will unmute. Session list Support (157.226. 14. 197) × The ultrasound system now enables video with Y My video headset and microphone. This will allow you to speak with and observe the activity being done by your Siemens specialist. Y Audio Microphone Muted 49 Speakers O 10. Disconnect/Close the Remote Assistance session TeamViewer X To temporarily disconnect a Remote Assistance Session, click the “X” in the TeamViewer window. > Session list 2Support (157.226.7.103) × www.teamviewer.com To completely disconnect the Remote Assistance Remote Assistance session, click Remote Assistance, or Remote During the upcoming session the data / information Application Support, then click Disconnect. shown on your screen become visible to your collaborason pariner routed through the secure Siemens server. You can revoke your permission to control your Service system from your collaboration partner and even cancel the session at any Sime. Any use of the application other than for the Remote purpose of connecting authorized person to your system is prohibited Remote Assistance Session Number Password Disconnect Cancel VA11A or higher 4/4 Unrestricted © Siemens Medical Solutions USA, Inc., December 2017, HOOD05162002703323 eSieLink™ Remote Connection Guide – ACUSON NX2/NX2 Elite Edition Ultrasound Systems Click Remote Application Support, then click Remote Assist Disconnect. During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure Siemens server. You can revoke your permission to control your Service system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the Remote purpose of connecting authorized person to your system is prohibited Remote Application Support Session Number Password Disconnect Cancel VA10A ACUSON NX2, NX3 and eSieLink are trademarks of Siemens Medical Solutions USA, Inc. Siemens Healthineers Headquarters Legal Manufacturer Siemens Healthcare GmbH Siemens Medical Solutions USA, Inc. Henkestr. 127 Ultrasound 91052 Erlangen, Germany 685 East Middlefield Road Phone: +49 9131 84-0 Mountain View, CA 94043, USA siemens-healthineers.com Phone: +1-888-826-9702 siemens.com/ultrasound HOOD05162002703323 Published by Siemens Medical Solutions USA, Inc. · 5593 1217 online · © Siemens Medical Solutions USA, Inc., 2017