eSieLink™ Remote Assistance Technology with the ACUSON NX2™ Ultrasound System

This video demonstrates how to log-in using eSieLink Remote Assistance Technology when using an ACUSON NX2 Ultrasound System.

Time affects all aspects of daily imaging from patient comfort to staff productivity. With increasing patient demand and decreasing reimbursement levels, efficiency and productivity are essential. When the ultrasound user has a question or something doesn't appear to be working correctly, explaining the steps to resolve an issue or waiting for an onsite visit from the Siemens Healthineers specialist takes away time and resources that could be better used in patient preparation, scanning and processing images. Understanding the need for workflow efficiency, Siemens Healthineers has introduced a new solution to streamline customer assistance while maintaining operational efficiency and minimal disruption to utilization. An patient throughput. My name is Rehana Becker. I am a Siemens Healthineers senior clinical sales specialist. Today I want to show you a new tool that will enhance your experience with Siemens Healthineers customer service. Easy Link Technology provides a remote connection allowing audiovisual capability between the users. Ultrasound system display and a Siemens Healthineers application. Specialists or Technical Support engineer. This new technology provides the user with easy, secure access to a Siemens Healthineers support specialist right from the monitor of the users ultrasound system with user permission. Easylink technology allows the Siemens Healthineers specialist to log on to and view that users system display in real time. This allows the Siemens Healthineers specialists to help users with questions, troubleshooting, configuration settings, file transfers, and even demonstrating how a feature works. Easylink technology reduces the time required for customers to obtain assistance, explain the problem and resolve the issue. In many cases, easy link technology can eliminate the need for scheduled onsite visit from the Siemens Healthineers specialist. Now I'd like to show you how easy it is for stenographer to get assistance using the tool. As an example, let's imagine I am a sonographer in a physician's office. A new physician in the practice requested that I use the acuson NX2 ultrasound system for MSK exams. I want to prepare the system for these exams, but I don't see the MSK preset for the linear transducer. I've already called my Siemens Healthineers application specialist. She and I scheduled this time to connect from her remote location to my ultrasound system display using Easylink technology. I will set up the ultrasound system by opening a remote assistance session. To do that, I press the presets key, then select service, then select remote assistance. Within 30 seconds, a session number and password will be provided. This information will be given to the Siemens healthineers specialist so she can log on to my ultrasound system. Now I will call my Siemens Healthineers specialist to let her know that the session number and password. Hi Sonya, I'm ready for our scheduled meeting using Easylink technology. The session number is 6011 and the password is 0272. OK, I'll see you in a few minutes. Thank you. In the remote assistance window, I will select connect. The session is now waiting for the Siemens Healthineers application specialist to be authenticated. At this point, the Siemens Healthineers application specialist, Sonia, will be able to view, but will not yet have control of, the ultrasound system monitor. She will request remote control of my system and I will grant her control by selecting allow. Easylink technology has an accessory kit that can simplify the remote assistance session. The kit includes a webcam that is here on the top of my monitor, a strap to secure the webcam, and a headset with microphone that allows me to speak with my remote Siemens healthineers specialist. Now I will enable the webcam and headset so that I can talk with and see Sonia and she can see my system control panel on the display. Hi Sonya, as we discussed earlier, there's a new physician or practice who would like to use the Acuson NX2 system for MSK exams. I haven't set this up before and I don't see the MSK preset for the linear transducer. Can you show me how to do that? Ah, now I see you entering the system config. And then selecting the user defined exam list. Checking the MSK box and then pressing save. Let's check that the MSK exam preset is now available to the user with the linear transducer. There it is. This is great Sonya, thank you for the help. Will you record these steps and send them to me so that I have them for future reference? Wonderful thank you very much. That's all I needed today, goodbye. Now that I have the information on how to set up for an MSK exam, I can disconnect the remote assistance session by closing the Teamviewer window. This was a simple example of quickly and easily getting assistance with the Acuson NX2 system. There are many things easy Link technology can help with for other requests like guidance when restoring previously backed up customize presets, assistance with an advanced feature and workflow settings help with system performance. An workflow questions while imaging or saving images and clips Technical Support to increase system uptime or review workflow an features. These are just a few examples of how easylink technology can improve the customer experience and reduce time to get questions answered quickly. To summarize, we all know the clinical environment is fast pace, and there's little time for stenographer to troubleshoot image settings or wait for Siemens healthineers specialist to come on site to assist easylink remote assistance technology saves valuable clinical time and improves productivity with faster access to assistance training instruction. Remote System diagnosis, an repair. Remote assistance helps maintain the older sound system at an optimal level of performance while keeping workflow interruptions to a minimum. In many cases using easy Link technology can eliminate the need to schedule an onsite visit from the Siemens Healthineers specialist. The Easy Link technology software is now available on selected Siemens Healthineers ultrasound systems and will be added to upcoming new releases on other systems. In this ultrasound portfolio. Next time there's a simple question or request for help instead of waiting for a visit to your office, schedule a session with your Siemens Healthineers application specialists to use Easylink technology. For more information, please contact your local Siemens Healthineers representative. Thank you for your attention.

SIEMENS SIEMENS ACUSON NX2 System Ultrasound System Control Remote eSieLink Remote SIEMENS Stress Assistance TechnoL0ß•' O Siemens Medical Solutions USA, Inc. 2018 Healthineers TeamViewer Tea m'" ewer ewer with the ACUSON NX2 Ultrasound System TeamViewer Tea m'" ewer TeamViewer Rehema Becker Sr. Clinical Sales Specialist

  • esielink
  • remote assistance
  • SRS
  • ACUSON NX Family