PEPconnect

eSieLink™ Remote Assistance Technology -ACUSON Sequoia™ Ultrasound System

This document contains information on the ACUSON Sequoia™ Ultrasound System eSieLink™ Remote Assistance Technology

eSieLink Remote Assistance Connection Guide ACUSON Sequoia Ultrasound System 1. When assistance or help with initial connection is required call the Siemens Healthineers Customer Care Center or your Siemens Healthineers Applications Specialist to schedule a time to assist you. 2 . On your ultrasound system, select the System Configuration Serial number, 809404 Systor Configuration icon : At the next screen select Systern Settings System Management then, Service. Then at the Procedure Settings Local Service Imaging Settings bottom of the screen select Remote Assistance. Measurement & Report Install Software Annotations View Service Images Features Capture Service Logs Connectivity & Network · Peripheral Devices View Licenses System Management System Information vent Log Restore All Defaults Restore Local Service Remote Service Remote Service Remote Assistance 3 . If the following error message appears, your system is not yet configured for Remote Assistance. Please let your Siemens Healthineers specialist know that Siemens Remote Service Is not configured. Contact Siemens Customer Support. this step must be completed. OK 4. The first time you use Remote Assistance you will Remote Agreement X see a screen message asking you to agree to the license terms for using the tool. Remember to During the upcoming session the data / information check the box, indicating your agreement, before shown on your screen become visible to your collaboration partner routed through the secure selecting Accept. Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. El I have read and agree to the above statement. Accept SIEMENS siemens-healthineers.com/ultrasound HOOD05162002952854 Effective Date: 10.3.2018 Healthineers eSieLink™ remote assistance technology - Connection Guide for ACUSON Sequoia Ultrasound Systems 5. Make a note of the Session Number and Password X provided. Provide this information to the Siemens Remote Assistance Healthineers Applications Specialist or Technical Support by phone just before the Remote Assistance During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure session is connected. Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Session Number 00a62 Password 7843 NOTE: It can take up to 30 seconds Connect Cancel to retrieve the Session Number and Password from the SRS server. 6. Select Connect to start the Remote Assistance TeamViewer REK session. After a few minutes, the TeamViewer Connection Extras selo window will open on the screen. ** Remote Control . Meeting The session is now waiting to be authenticated Allow Remote Control Control Remote Computer with the remote Siemens Healthineers Tech Support krwing D and Lease city your partner's O in order to control sa NOTE: If the or Applications Specialist at their location. 172.16.123.234 Partner ID Team Viewer window Remote control or icon does not File transfer appear it may have Connect to partner been accidentally closed. If this occurs the Team Viewer The Team Viewer window will be displayed for a 9 Awating andfesteinen 17 Computers & Contacts >> session will have to be few seconds and then it will be reduced to an icon re-started from in the lower right corner of the window. If needed the beginning by again, the user can click the icon to expand the clicking on the Remote Assistance Team Viewer window. button (back to Step 2 of Connecting to eSieLink). 7. At this point, the Siemens Healthineers specialist will be able to view the ultrasound system monitor, 13 Contin access tor Support (157.226.14.197) X Do you want to orant your partner access for remote control? but will not have control of the ultrasound system monitor. The Siemens Healthineers specialist may request control of the ultrasound system. 1 Cony (16) 8. Select the Allow button. The Remote Assistance Session is now connected. You may observe the Siemens Healthineers NOTE: If Allow is specialist taking some actions on your ultrasound not selected within system monitor. 30 seconds, the Siemens Healthineers specialist will have to request access again. 2/5 Unrestricted @ Siemens Medical Solutions USA, Inc ., 2018 | HOOD05162002952854 | Effective Date: 10.3.2018 eSieLink™ remote assistance technology - Connection Guide for ACUSON Sequoia Ultrasound Systems 9. Click on the TeamViewer window icon to enable your webcam. Click the webcam icon (a small camera). My Video window will open. TeamViewer × y Session list Support (157.226. 14.197) www.teamviewer.com On the figure to the right side of the My Video window, click on the crossed out webcam icon. TeamViewer X The webcam will display your ultrasound system's Control Panel. V Session list Support (157.226. 14.197) My video 10. To enable the headset, click the headset icon in the My Video window. TeamViewer X The window will open the Audio window. Session list Support (192.168.53.232) My video In the Audio window click the Options icon and then click Audio Conferencing. The TeamViewer TeamViewer × audio conferencing menu will be displayed. > Session list Support (157.226. 14.97) v Audio Microphone Speakers Muted O www.teamviewer.com 3/5 Unrestricted c Siemens Medical Solutions USA, Inc ., 2018 | HOOD05162002952854 | Effective Date: 10.3.2018 eSieLink™ remote assistance technology - Connection Guide for ACUSON Sequoia Ultrasound Systems Make the following selections in the TeamViewer TeamViewer options audio conferencing menu: General Settings for audio conferencing a) Select Speakers: Speakers Security Conference call Remote control Default Configure.i. (2-Jabra EVOLVE 30) Meeting voice playback b) Select Microphone: Microphone Speakers (2-Jabra EVOLVE 30) Volunte c) Click OK. The My Video window will come back. video Voice Input Cuestan inatation Microphone Jabra EVOLVE 30) Advanced Volunte 0 Mute Signal Automatic Click the crossed out Microphone icon. Cancel The Microphone will unmute. TeamViewer The ultrasound system now enables video with headset and microphone. This will allow you to Session list speak with and observe the activity being done by your Siemens Healthineers specialist. IL Support (192.168.53,232) My video Audio Microphone peakari JMuted 11. Disconnect/Close the Remote Assistance session To temporarily disconnect a Remote Assistance TeamViewer X Session, click the "X" in the TeamViewer window. Session list Support (157.226.7.103) www.teamviewer.com To completely disconnect the Remote Assistance session, click Remote Assistance, then click Remote Assistance Disconnect. During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Session Number 00a62f Password 7843 Disconnect Cancel 4/5 Unrestricted C Siemens Medical Solutions USA, Inc ., 2018 | HOOD05162002952854 | Effective Date: 10.3.2018 Please note that the learning material is for training purposes only! For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written auth ority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Copyright © Siemens Healthcare GmbH 2020 ACUSON Sequoia and eSieLink remote assistance technology are trademarks of Siemens Medical Solutions USA, Inc. Siemens Healthineers Headquarters Legal Manufacturer Siemens Healthcare GmbH Henkestr. Siemens Medical Solutions USA, Inc. 127 Ultrasound 91052 Erlangen, Germany 22010 S.E. 51st Street Phone: +49 913184-0 Issaquah, WA 98029, USA siemens-healthineers.com Phone: +1-888-826-9702 siemens-healthineers.com/ultrasound Published by Siemens Medical Solutions USA, Inc. · CIT13154 6632 0918 online · @Siemens Medical Solutions USA, Inc ., 2018 HOOD05162002952854 . Effective Date: 10.3.2018