Swedish Medical Center Schedule

Workplace Communication-Frontline Staff

This workshop is based on the DiSC® learning model which was developed from research and theory spanning over 80 years. This model clarifies behavioral preferences and how they impact people’s communications styles and work preferences. DiSC shows that we all approach our work according to what we prioritize and this affects how we react to the people we work with. To communicate better and work more effectively with others, we sometimes have to bridge differences in style preferences and priorities. The DiSC model provides a common language that people can use to discuss what behaviors they share with others, and what they do differently. This workshop helps the participants identify their style preferences through an online questionnaire that generates a personalized report which is reviewed during the session. In addition, there are individual exercises small and large group exercises, and videos that help the participants internalize the information and create an action plan to improve their workplace interactions.

Bridging the Generational Gap in the Workplace-Frontline Staff

This session will provide an understanding of generational diversity and encourage employees to come together in the face of tough business challenges. Every generation has a contribution to make. Taking the time to be compassionate and understand situations from different perspectives can result in a more fulfilling work environment and stronger professional relationships. This ultimately can strengthen company culture. Participants will gain valuable insights into WHY each generation thinks the way it does, understand the behavior patterns of each generation, and learn what the current conflicts are and ways to resolve them.

Emotional Intelligence-Frontline Staff

Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. Emotional intelligence includes 5 core competencies; Self-Awareness, Self- Management, Motivation, Empathy and Social Skills. This workshop explores how to embrace, develop, and apply emotional intelligence to achieve higher levels of success in interactions with colleagues, supervisors and patients.  Participants will master those emotions that negatively influence their decisions and actions, practice high-EQ responses to scenarios that challenge them the most, and tune into emotions that occur before and during conflict, so they can be addressed and resolved.

Dealing with Conflict-Frontline Staff
There is usually some degree of friction within any team.  Some conflict is good for a team, while certain types of conflict can be devastating. Dealing with Conflict focuses on how frontline staff can recognize and address conflict in an efficient manner prior to it becoming a destructive force on the organization. Participants will be able to demonstrate how to positively resolve conflicts that occur in the workplace. This workshop teaches a conflict management model and allows participants to apply their specific examples of conflict in the model.