How to Use CT TeamViewer

SIEMENS Healthineers CT TeamViewer Version 2021 Template Effective Date: 27 May 2019 | HOOD05162003010284 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers How to Start TeamViewer on the Scanner (Somaris 5* and 7**) The local syngo user at the customer site needs to enable nsert View Setup Image Options System Help an SRS connection via Options\ Service\ Remote ........... Version ... License ... Assistance. File Browser .. Maintenance ... Auto Expose The user will receive a session number and a password. Configuration ... Service Local Service ... Notes Remote Service ... Event Log ... Problem Steps Recorder Remote Assistance Save Log Remote Assistance During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Session Number 002451 Password 7707 OK Cancel * SOMATOM Scope, SOMATOM Scope Power, SOMATOM Perspective ** SOMATOM Definition AS, SOMATOM Confidence, SOMATOM Definition AS+, SOMATOM Definition Edge, SOMATOM Edge Plus, SOMATOM Definition Flash, SOMATOM Drive, SOMATOM Force 2 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers How to Start TeamViewer on the Scanner (Somaris X*) The TeamViewer connection is started on the acquisition workplace with the following steps: Administrator + ? Configuration Panel From the Settings menu on the CT system, the local syngo user selects syngo Remote Administration Portal • Assist. Administration Portal [EN] Clinical Configuration Check up A Remote Assistance Disclaimer window pops up, and must be accepted by pressing the • Daily QA Agree button. Calibration Resume syngo Remote Assist screen recorder SaveLog Remote Service Exam Designer Create Screenshot Fast Contact Audit Trail File Browser Load Service Pack Direct Laser Check What is New * SOMATOM go.Now, SOMATOM go.UP, SOMATOM go.All, SOMATOM go.Sim, SOMATOM go.Top, SOMATOM go.Open Pro, SOMATOM X.cite 3 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers How to Start TeamViewer on the Scanner (Somaris X*) 1. From the Settings menu, select syngo Remote Assist. The Remote Assistance Remote Assistance x legal disclaimer opens. 2. Click Agree to accept the legal disclaimer and to allow the remote desktop Remote Assistance connection. The Remote Assistance dialog box opens containing detailed instructions on how to continue. Instructions 1. Contact Customer Engineer e.g.: via phone 3. A unique Connection-ID is provided for the remote user (Siemens Healthineers 2. Wait for Connection-ID to appear Application Specialist). 3. Give the ID to the Customer Engineer 4. Press the "Continue" button 5. Wait for new window to appear 6. Give the Password from the new window to the Customer Engineer Connection-ID 0020f5 Grant control rights Continue * SOMATOM go.Now, SOMATOM go.UP, SOMATOM go.All, SOMATOM go.Sim, SOMATOM go.Top, SOMATOM go.Open Pro, SOMATOM X.cite 4 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers How to Start TeamViewer on the Scanner (Somaris X*) 4. Select the Grant control rights check box if the user Remote Assistance Team Viewer X needs to interact with the remote user. Without this Connection Extras Help right, viewing only is available. Remote Assistance + Remote Control | + Meeting 5. Click Continue. The TeamViewer window opens Instructions Allow Remote Control Control Remote Computer 1. Contact Customer Engineer e.g.: via Please tell your partner the following ID and displaying the individual TeamViewer password required Please enter your partner's ID in order to control phone password if you would like to allow remote the remote computer. 2. Wait for Connection-ID to appear control. for the remote desktop connection. 3. Give the ID to the Customer Engineer Your ID 192.168.200 209; 10.11.104.114 Partner ID 4. Press the "Continue" button 5. Wait for new window to appear Password 5009 6. The local syngo user contacts the remote user by phone 6. Give the Password from the new Remote control window to the Customer Engineer File transfer and provides the assigned Connection-ID and the Connection-ID 0020f5 Enter a personal password to access this computer from anywhere. Abort connection TeamViewer password. When the TeamViewer window opens, the remote connection has been successfully established. Only LAN connections are possible [] Computers & Contacts » * SOMATOM go.Now, SOMATOM go.UP, SOMATOM go.All, SOMATOM go.Sim, SOMATOM go.Top, SOMATOM go.Open Pro, SOMATOM X.cite 5 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers How to Start TeamViewer on the Scanner (Somaris X*) 7. When the support session has ended, close the Remote Assistance Team Viewer X TeamViewer window to terminate the remote desktop Connection Extras Help connection. Remote Assistance + Remote Control | + Meeting To start a new remote desktop connection, Instructions Allow Remote Control Control Remote Computer 1. Contact Customer Engineer e.g.: via Please tell your partner the following ID and Please enter your partner's ID in order to control phone password if you would like to allow remote the remote computer. a new Connection-ID and a new password are required. 2. Wait for Connection-ID to appear control. 3. Give the ID to the Customer Engineer Your ID 192.168.200 209; 10.11.104.114 Partner ID 4. Press the "Continue" button 5. Wait for new window to appear Password 5009 6. Give the Password from the new Remote control window to the Customer Engineer File transfer Connection-ID 0020f5 Enter a personal password to access this computer from anywhere. Abort connection Only LAN connections are possible [] Computers & Contacts » * SOMATOM go.Now, SOMATOM go.UP, SOMATOM go.All, SOMATOM go.Sim, SOMATOM go.Top, SOMATOM go.Open Pro, SOMATOM X.cite 6 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers How to Start TeamViewer as Application Specialist SRS portal can be used for all scanners. Home Connect » Files Logs > Utilities Administration > Manuals Recent Connections 1. Please log in using the following link: Search System https://crsp1.siemens.com/med/login.do Onen Team Session 2. Select Open Team Session. 3. Enter the Session number / ID number you SIEMENS me Connect > Files > Logs > Utilities > Administration > Manuals / FAQ Logout 3 have received from the syngo user. Open Team Session - Search Connection Back Help Search Connection CRSPTeamConld: 0024511 X * 4. Connect to the system. Search Reset SIEMENS ome Connect > Files > Logs > Utilities > Administration > Manuals / FAQ) Logout ? Open Team Session Back Help Teamviewer Session CRSPTeamConld: 002453 RTC User: meduser RTC Computername: CT90703 Functional Location: Hospital: SHTC of Siemens Shanghai Medical Equipments City: Shanghai System Name: CT9070 Serial Number: 90703 Product Model: Scope Connect Cancel 7 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers How to Start TeamViewer as Application Specialist A pop-up window will appear, run the Java Applet x (confirm with Run). Do you want to run this application? Name: cRSP Connection Applet Publisher: Siemens AG Now you need to enter the password which you have Location: https://sap09670.os.fth.sbs.de This application will run with unrestricted access which may put your computer and personal received before to connect to the local syngo user’s information at risk. Run this application only if you trust the location and publisher above. Da nat chaw this sasin far anne from the publicher and location above desktop. none @ TeamViewer CT90703 Remote Assistance - Teamviewer Connection Extras Help Run Cance TeamViewer Authentication An extra window will show you the Access Control +5 Rem Please enter the password that is displayed on your @ Access Control Details X - partner's computer. Details. Allow Rer Please tell your p Password: .... | er to du The security settings on the remote computer restrict access to some password if you TeamViewer functions. You will have the following access rights: Your 10 Advanced Log On Cancel Password 3924 Connect and view remote screens Allowed Remote control File transfer Control remote computers After confirmation Enter a personal password to access this computer from anywhere. Abort connection Transfer files Denied Establish VPN connections Allowed Lock the remote keyboard and mouse Denied Authenticating .. Computers & C Control the remote TeamViewer After confirmation File transfer using the file box Denied Print on my printer Denied Close 8 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers Modes – View Only There are two different modes: [LCtri] TeamViewer View only (default) [-] • • Full control > Session list Support (140.231.251.127) Chat View only mode: Support (10:28): Teamviewer-Connector 1.0.1 ERSP-Teamviewer-Gateway 1.0,1 Type your message here Ser The local syngo user will have control of the syngo i • www.teamvier system and the remote user has view-only access. Support (140.231 ... The remote user is able to use a separate mouse • cursor, but only for pointing. 0.0 º Tilt Table:Position Heigh 1717.1 237.0 Load Hold Recon Recon Routine Ui Data eRauu Remote Assistan. Unsafe removal of PNP device - Drive(F:) 08/01/2016 11:06:22 9 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 CT TeamViewer – SIEMENS Healthineers Modes – Full Control Full control requires permission from the local syngo user. Filming Confirm access for - X Do you want to grant your partner access for remote control? • Both local syngo and remote user can control the machine. Allow Deny (28 Total mAs: 3D • , , and are dimmed during full remote access to the acquisition TeamViewer x workplace. » TeamViewer X Sition Height Note: If full control is requested by the remote user, the Session list 151.4 - 150.0 Session list • Load Support (140.231.251.127) accepted mode cannot be switched back to "view-only“. Remote Assistan. Support (140.231.251.127) esta Allow/Deny Remote Control www.teamviewer.com 10 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021 SIEMENS Healthineers Please note that the learning material is for training purposes only! For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Copyright © Siemens Healthcare GmbH 2021 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 siemens.com/healthineers 11 Effective Date: 24/02/2021 | HOOD05162003167453 Unrestricted © Siemens Healthineers, 2021