HWDS Frontline Staff Brochure

SIEMENS Healthineers Siemens Healthcare Workforce Development Series for Frontline Staff The Healthcare Workforce Development Series is a personalized approach to staff development that uses innovative, interactive formats to help your staff implement new techniques to effectively thrive and drive the highest quality of patient care. Held at your location, the workshops begin with a series of pre-assessments so we can truly personalize the content to your staff’s—and your organization’s—exact needs. Bridging the Generational Gap in the Workplace Workplace Communication This session will provide an understanding of generational This workshop is based on the DiSC® learning model diversity and encourage employees to come together in the which was developed from research and theory spanning face of tough business challenges. Every generation has a over 80 years. This model clarifies behavioral preferences contribution to make. Taking the time to be compassionate and how they impact people’s communications styles and and understand situations from different perspectives can work preferences. DiSC shows that we all approach our result in a more fulfilling work environment and stronger work according to what we prioritize and this affects how professional relationships. This ultimately can strengthen we react to the people we work with. To communicate company culture. Participants will gain valuable insights better and work more effectively with others, we sometimes into WHY each generation thinks the way it does, have to bridge differences in style preferences and understand the behavior patterns of each generation, and priorities. The DiSC model provides a common language learn what the current conflicts are and ways to resolve that people can use to discuss what behaviors they share them. with others, and what they do differently. This workshop Emotional Intelligence helps the participants identify their style preferences Emotional intelligence is the ability to identify and manage through an online questionnaire that generates a your own emotions and the emotions of others. Emotional personalized report which is reviewed during the session. In intelligence includes 5 core competencies; Self-Awareness, addition, there are individual exercises, small and large Self- Management, Motivation, Empathy and Social Skills. group exercises, and videos that help the participants This workshop explores how to embrace, develop, and internalize the information and create an action plan to apply emotional intelligence to achieve higher levels of improve their workplace interactions. success in interactions with colleagues, supervisors and patients. Participants will master those emotions that Dealing with Conflict negatively influence their decisions and actions, practice There is usually some degree of friction within any team. high-EQ responses to scenarios that challenge them the Some conflict is good for a team, while certain types of most, and tune into emotions that occur before and during conflict can be devastating. Dealing with Conflict focuses conflict, so they can be addressed and resolved. on how frontline staff can recognize and address conflict in an efficient manner prior to it becoming a destructive force on the organization. Participants will be able to demonstrate how to positively resolve conflicts that occur in the workplace. This workshop teaches a conflict management model and allows participants to apply their specific examples of conflict in the model. For more information: www.usa.siemens.com/inspireleaders To schedule a workshop, please contact 1-888-221-8010 For more information: www.usa.siemens.com/inspireleaders To schedule a workshop, please contact 1-888-221-8010