Resolving Calibration Not Processing Errors on the Atellica® Solution Job Aid Version 1.25 and Below

This job aid describes how to resolve calibration not processing errors on the Atellica® Solution.

Atellica® Solution SIEMENS Healthineers Resolving Calibration Not Processing Errors Job Aid Issue: Calibration Orders "Not running“ or "Running repeatedly" Description: Calibration will not run after being ordered and/or Calibration runs repeatedly Online Help Reference: Troubleshooting Calibration Orders Troubleshooting Steps: Review the Online Help topic for a list of possible causes for calibration orders not running, and corrective actions that can be taken. The following are the guidelines for a successful calibration: 1. If not using the SH Cal/QC tube storage area, wait for the calibrator material to become room temperature before loading 2. Ensure the calibrator material is the correct active lot for the appropriate assay 3. Ensure the system performing the calibration prints the barcode for the calibrator material 4. If the calibrator material is stored in the SH Cal/QC tube storage area, ensure it has not expired for the assays requiring calibration 5. Ensure all the correct materials are loaded, including the appropriate QC if using the Perform QC with Calibration feature 6. For the calibration type desired (lot or pack), verify the assay reagent pack is eligible in Inventory > Reagent Overview Refer to Online Help reference for the corrective actions to associated issues above. 1 Template Effective Date: 27-MAY-2019 | HOOD05162003010284 Effective Date: 8-AUG-2020 | HOOD05162003112876 Unrestricted © Siemens Healthineers, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 2 Effective Date: 8-AUG-2020 | HOOD05162003112876 Unrestricted © Siemens Healthineers, 2020