Resolving Drawer Vision System Errors on the Atellica® Sample Handler Job Aid Version 1.25 and Below

This job aid describes how to resolve drawer vision system errors on the Atellica® Sample Handler.

Atellica® Sample Handler SIEMENS Healthineers Resolving Drawer Vision System Errors Job Aid Issue: Drawer Vision System Errors Description: Drawer Vision System unable to see tubes and racks, seeing tubes that are not there, receiving Communication Error, etc. Online Help Reference: SH Event Troubleshooting > Drawer Vision System has a software communication error Troubleshooting Steps: 1. Fully open and slowly close the sample drawers (fully and gently). The Sample Handler will re-scan when the drawers are completely closed 2. Shut down and restart the Sample Hander • For the procedure, refer to the Online Help topic: Shutting Down and Powering Off the SH Modules and Starting the SH 3. If problem persists, contact the local technical support provider for assistance 1 Template Effective Date: 27-MAY-2019 | HOOD05162003010284 Effective Date: 19-Jul-2020| HOOD05162003102693 Unrestricted © Siemens Healthineers, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 2 Effective Date: 19-Jul-2020| HOOD05162003102693 Unrestricted © Siemens Healthineers, 2020