Resolving Gripper Errors on the Atellica® Sample Handler Connect Job Aid Version 1.25 and Below

This job aid describes how to resolve gripper errors on the Atellica® Sample Handler Connect.

Atellica® Sample Handler Connect SIEMENS Healthineers Resolving Gripper Errors Job Aid Issue: Gripper Errors Description: There is a tube stuck in the Gripper, the Gripper is unable to pick up a tube, or the Gripper is open too wide. Online Help Reference: Removing Tubes from SHC Robot Grippers Manually / Inspect the SHC Robot Gripper Tips Troubleshooting Steps: 1. Stop the Sample Handler Connect on the System Status screen 2. Open the SHC front cover 3. If there is a tube stuck in the gripper, remove the tube. For the procedure, refer to the Online Help reference 4. Visually inspect the 6 gripper tips on the SHC robot for any signs of wear or damage, and replace if needed. For the procedure, refer to the Online Help reference 5. Check for labels that may be interfering with the gripper 6. Close and lock the SHC cover 7. Navigate to the System Status screen for the module and select 1 8. If problem persists, contact the local technical support provider for assistance Template Effective Date: 27-MAY-2019 | HOOD05162003010284 Effective Date: 19-Jul-2020 | HOOD05162003102720 Unrestricted © Siemens Healthineers, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 2 Effective Date: 19-Jul-2020 | HOOD05162003102720 Unrestricted © Siemens Healthineers, 2020