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Resolving LIS Communication Errors on the Atellica® Solution Job Aid Version 1.25 and Below

This job aid describes how to resolve LIS communication errors on the Atellica® Solution.

Atellica® Solution SIEMENS Healthineers Resolving LIS Communication Errors Job Aid Issue: LIS Communication Errors Description: Atellica loses LIS connection, LIS icon is red or disabled, test orders do not download and results do not upload Online Help Reference: Data Manager Event Troubleshooting > The system did not transmit results. System LIS communication is offline. Additional Reference: Document Library (www.siemens.com/eIFU) > Atellica Solution LIS Interface Guide Troubleshooting Steps: 1. Restart the LIS Connection on the Atellica Solution using in the Status bar 2. Turn on LIS Logs capture (Navigate to System > Logs > LIS Logs) 3. Check the Operator Event Log for events associated to the AQC database (if the database is too full it can shut down the LIS), resolve the issue 4. Confirm Atellica Solution is scanning the barcodes to get the sample ID 5. Try ordering sample from Atellica Solution and see if the result crosses over 6. If issue persists, troubleshoot middleware computer and physical connections 7. Restart the PCC • Online Help Reference: Restarting the PCC 1 8. If problem persists, contact the local technical support provider for assistance Template Effective Date: 27-MAY-2019 | HOOD05162003010284 Effective Date: 8-AUG-2020 | HOOD05162003112876 Unrestricted © Siemens Healthineers, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 2 siemens.com/healthineers Effective Date: 8-AUG-2020 | HOOD05162003112876 Unrestricted © Siemens Healthineers, 2020