Resolving Probe Errors on the Atellica® CH Analyzer Job Aid Version 1.25 and Below

This job aid describes how to resolve probe errors on the Atellica® CH Analyzer.

Atellica® CH Analyzer SIEMENS Healthineers Resolving Probe Errors Job Aid Issue: CH Probe Pressure Sensor / Level Sensing Errors Description: The probes transfer fluid from one place to another (Dilution, Sample, Reagent). Dilution Probe fails to sense an air-fluid transition, causing Sample Integrity and Level Sense errors. Sample and Reagent Probes can cause system errors due to 1 2 failed well punctures and sample transfer issues. 3 Online Help Reference: Inspecting and Cleaning the CH Probes and Mixer Impellers and Replacing CH Probes Troubleshooting Steps: 1. Inspect and clean any residue from the CH probe • Refer to Online Help or PEPconnect video (Inspecting and Cleaning the CH Probes and Mixer Impellers) 2. Check for damage to the probe (bent, internal clots, etc.) and replace as necessary • Refer to Online Help or PEPconnect video (Replacing the Dilution, Reaction, 1. Dilution Probe and Reagent Probes) 2. Sample Probe 3. If problem persists, contact the local technical support provider for assistance 3. Reaction Probe 1 and 2 1 Template Effective Date: 27-MAY-2019 | HOOD05162003010284 Effective Date: 06-JUL-2020 | HOOD05162003102669 Unrestricted © Siemens Healthineers, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 2 Effective Date: 06-JUL-2020 | HOOD05162003102669 Unrestricted © Siemens Healthineers, 2020