Resolving Reagent Pack Stuck in Gripper Errors on the Atellica® IM Analyzer Job Aid Version 1.25 and Below

This job aid describes how to resolve reagent pack stuck in gripper errors on the Atellica® IM Analyzer.

Atellica® IM Analyzer SIEMENS Healthineers Resolving Reagent Pack Stuck in Gripper Errors Job Aid Issue: Reagent Loader Offline / Reagent Pack Stuck in Gripper 3 Description: The Reagent Loader can go Offline due to a pack being stuck in the gripper Online Help Reference: Manually Removing IM Reagent Packs from the Gripper Troubleshooting Steps: 1. Pause the IM analyzer and wait for processing tests to complete 2. Unlock and open the front or back cover according to the gripper location 3. To release the IM pack from the gripper, grasp the pack firmly from the bottom. Move the pack lengthwise towards the center of the module and rotate the back NOTE: Do not pull a pack out on an angle from the gripper. Pulling a of the pack downward then out of the gripper (see image) pack out on an angle results in contamination of the area. When red 4. Close the cover screw is loosened, the pack falls downward and out of the gripper. 5. To resume the analyzer, navigate to the System Status screen for the analyzer and select 6. If undamaged, reload the pack 7. If problem persists, contact the local technical support provider for assistance 1 Template Effective Date: 27-MAY-2019 | HOOD05162003010284 Effective Date: 11-OCT-2020| HOOD05162003129475 Unrestricted © Siemens Healthineers, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 2 Effective Date: 11-OCT-2020| HOOD05162003129475 Unrestricted © Siemens Healthineers, 2020