Resolving Reagent Probe Volume Check Errors on the Atellica® IM Analyzer Job Aid Version 1.25 and Below

This job aid describes how to resolve reagent probe volume check errors on the Atellica® IM Analyzer.

Atellica® IM Analyzer SIEMENS Healthineers Resolving Reagent Probe Volume Check Errors Job Aid Issue: Reagent Probe Volume Check Errors Description: Volume Check errors are produced when a Reagent Probe Sensor does not detect air or liquid, as expected, when trying to aspirate or dispense reagent. Online Help Reference: IM Event Troubleshooting > Volume Check Error Troubleshooting Steps: 1. Check if the reagent pack is low or empty: unload the specified reagent pack and then load a new pack 2. Follow the online help procedure for Performing IM Reagent Probe Dispense Testing for the related reagent probe in Operator Diagnostics, which will point out a bent or damaged probe 3. Check if the reagent probe is damaged or not installed correctly: Remove the IM reagent probe and examine it for damage. If the probe is damaged, replace with a new probe • When installing the IM reagent probe, ensure that the clips on the probe tubing are secure and no obstructions are in the horizontal or vertical movement path of the probe • For the procedure on how to replace the probe refer to the following: • Online Help: Removing IM Reagent Probes • PEPconnect: Replacing the IM Reagent Probes Video 1 Template Effective Date: 27-MAY-2019 | HOOD05162003010284 4. If problem persists, contact the local technical support provider for assistance Effective Date: 11-OCT-2020| HOOD05162003129475 Unrestricted © Siemens Healthineers, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 2 Effective Date: 11-OCT-2020| HOOD05162003129475 Unrestricted © Siemens Healthineers, 2020