Resolving Samples Not Processing Errors on the Atellica® Solution Job Aid Version 1.25 and Below

This job aid describes how to resolve samples not processing errors on the Atellica® Solution.

Atellica® Solution SIEMENS Healthineers Resolving Samples Not Processing Job Aid Issue: Samples Not Processing System Samples Inventory Coloration OC Patient Orders Worklist Maintenance Worklist Overview Monitoring Lab Metrics Description: Samples are not running when loaded onto the system. Filter Yx Sample Type: Calibrator ; Sample Status: Completed; Sort By Order Date Time Tests Count: 7 Sample Order Date A SID Name Test Result Interpretation Flags Edit/View ... Sample Type Calibrator * CHLevel1Low Chem Cal 36C Online Help Reference: Troubleshooting System Issues > QC or samples not processing * TOLevel1Low TOX Cal / Acet Vand Add Test to Order Analyzer All 77Level1Low CO2 Valid Start Watching Sample Test Custom 31Level1Low ALP2 ALP 2C Stop Watching Ordered * TOLevel1Low TOX Cal Acet System Error Troubleshooting Steps: X 0 Inprocess * 31Level2High ALP2 ALP 20 valid Move to Historical * 77Level2High CO2 Valid 0 Intervention Needed Delete Order 1. Verify that the samples were scanned and have orders in sample list on the Sample V Completed Unsuspend Handler > Rack tab (there should be a green dot) • If not, completely open and close the SH drawers and verify the order 2. Check the Operator Event Log for any associated error flags or system status messages, and follow corresponding corrective actions 3. Move previous orders to historical then delete these from historical • Online Help Reference: Moving Test Results to the Historical Database 4. Reorder test and reload the sample with new barcode for QC or calibrator samples 5. Power down and restart the module • Online Help Reference: Shutting Down and Powering Off Analyzers within the System 1 6. If problem persists, contact the local technical support provider for assistance Template Effective Date: 27-MAY-2019 | HOOD05162003010284 Effective Date: 8-AUG-2020 | HOOD05162003112876 Unrestricted © Siemens Healthineers, 2020 SIEMENS Healthineers Please note that the learning material is for training purposes only. For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Atellica, and all associated marks are trademarks of Siemens Healthcare Diagnostics Inc. or its affiliates. All other trademarks and brands are the property of their respective owners. Product availability varies by country and is subject to varying regulatory requirements. Please contact your local representative for availability. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Telephone: +49 9131 84-0 2 Effective Date: 8-AUG-2020 | HOOD05162003112876 Unrestricted © Siemens Healthineers, 2020