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Siemens Remote Service Validate Access (Numaris X) Step by Step

Siemens Remote Service Validate Access (Numaris X) Step by Step

Siemens Remote Service (SRS) Validate Access (Numaris X) Syngo Native syngo MR Systems with Numaris X Software 1. Validating Siemens Remote Service (SRS): a. Hover mouse cursor over the Cog symbol on your monitor (upper right corner of Home screen) Meduser ? b. Select Remote Access Meduser ? M Configuration Panel Administration Portal Remote Access Remote Assistance SaveLog c. Check that Siemens Remote Access and Restricted Access are selected > Save if necessary MAGNETOM Sola Administration Portal X SIEMENS NXVSIM / meduser Free (Restricted Remote Access) Technical Configuration Quality Assurance Clinical Configuration Site Information Remote Access Configuration for Service Remote Service User Groups Access Control Local Hospital Network Access Hospital ¥ Siemens Remote Access Licensing Access Rights Full Access Restricted Access Restricted Access Siemens Do not disconnect from the network while remote service is active. Do not change access configuration while remote service is active. Save @ Ready Unrestricted 0 Published by Siemens Healthcare GmbH © Siemens Healthcare GmbH, 2020 SIEMENS Master Template Effective Date: 3/5/2020 | HOOD05162003074494 Job Aid Effective Date: XX/XX/XXXX | HOOD/HILS Healthineers Job Aid | Siemens Remote Service (SRS) Validate Access (Numaris X) Effective Date: 05/13/2020 | HOOD05162003087218 d. Call Customer Care Center (CCC) via phone at 1-800-888-7436 and follow the prompts for Applications support i. Have the last 5 or 6 digits of the Functional Location number which starts with 400- available to key in when prompted. ii. Request that the CCC log into the system to validate that the Siemens sys- tem can be accessed via SRS. 2. Validating Remote Assistance: a. Request if the CCC can log into Remote Assistance on the Siemens system b. When CCC requests, you will be asked to follow the steps i. Note: The ID and passwords listed are only examples. Site unique numbers will be created when this service is initiated. c. Hover mouse cursor over the Cog symbol on your monitor (upper right corner of Home screen) Meduser d. Select Remote Assistance Meduser Configuration Panel Administration Portal Remote Access Remote Assistance SaveLog e. Select Agree to accept the Disclaimer Remote Assistance X Remote Assistance Disclaimer During the upcoming session the data / information shown on your screen become visible to your collaboration partner routed through the secure Siemens server. You can revoke your permission to control your system from your collaboration partner and even cancel the session at any time. Any use of the application other than for the purpose of connecting authorized person to your system is prohibited. Agree Unrestricted 0 Published by Siemens Healthcare GmbH © Siemens Healthcare GmbH, 2020 SIEMENS Master Template Effective Date: 3/5/2020 | HOOD05162003074494 Job Aid Effective Date: XX/XX/XXXX | HOOD/HILS Healthineers Page 2 of 4 Job Aid | Siemens Remote Service (SRS) Validate Access (Numaris X) Effective Date: 05/13/2020 | HOOD05162003087218 f. Provide Connection ID to customer support>Continue i. Note: Grant control rights can be selected if you want the CCC to have full control of the system Remote Assistance X Remote Assistance Instructions 1.Contact Service Support e.g. by phone 2. Walt for Connection-ID to appear 3. Give the ID to the Service Support 4. Press the "Continue" button 5. Wait for new window to appear 6. Give the Password from the new window to the Customer Engineer Connection-ID 01a052 Grant control rights Continue g. Provide password to the CCC i. The CCC should now be able to access system via Remote Assistance TeamViewer X Connection Extras Help Remote Control | Meeting Allow Remote Control Control Remote Computer Please tell your partner the following ID and Please enter your partner's ID In order to control password if you would like to allow remote the remote computer. control Partner ID Your it 10.35.202.26: 192.168.2.1: 169.254.11 V Password 5073 Remote control File transfer Enter a personal password to access this computer from anywhere. Abort connection O Only LAN connections are possible [1] Computers & Contacts » Unrestricted 0 Published by Siemens Healthcare GmbH © Siemens Healthcare GmbH, 2020 SIEMENS Master Template Effective Date: 3/5/2020 | HOOD05162003074494 Job Aid Effective Date: XX/XX/XXXX | HOOD/HILS Healthineers Page 3 of 4 Job Aid | Siemens Remote Service (SRS) Validate Access (Numaris X) Effective Date: 05/13/2020 | HOOD05162003087218 Please note that the learning material is for training purposes only! For the proper use of the software or hardware, please always use the Operator Manual or Instructions for Use (hereinafter collectively “Operator Manual”) issued by Siemens Healthineers. This material is to be used as training material only and shall by no means substitute the Operator Manual. Any material used in this training will not be updated on a regular basis and does not necessarily reflect the latest version of the software and hardware available at the time of the training. The Operator's Manual shall be used as your main reference, in particular for relevant safety information like warnings and cautions. Note: Some functions shown in this material are optional and might not be part of your system. Certain products, product related claims or functionalities (hereinafter collectively “Functionality”) may not (yet) be commercially available in your country. Due to regulatory requirements, the future availability of said Functionalities in any specific country is not guaranteed. Please contact your local Siemens Healthineers sales representative for the most current information. The reproduction, transmission or distribution of this training or its contents is not permitted without express written authority. Offenders will be liable for damages. All names and data of patients, parameters and configuration dependent designations are fictional and examples only. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Copyright © Siemens Healthcare GmbH 2020 Siemens Healthineers Headquarters Siemens Healthcare GmbH Henkestr. 127 91052 Erlangen, Germany Phone: +49 9131 84-0 siemens-healthineers.com Unrestricted 0 Published by Siemens Healthcare GmbH © Siemens Healthcare GmbH, 2020 SIEMENS Master Template Effective Date: 3/5/2020 | HOOD05162003074494 Job Aid Effective Date: XX/XX/XXXX | HOOD/HILS Healthineers Page 4 of 4