VersaCell™ System Troubleshooting Online Training

Describe how to troubleshoot common operator errors on the VersaCell™ Identify common operator errors on the VersaCell™ The goal of this course is to familiarize the operator with VersaCell™ basic operator troubleshooting. After completing this course, the operator will be able to: Select Next to continue. The VersaCell™ screens that are used to identify errors: Instrument Errors screen Inventory Errors screen Sample Errors screen Order Errors screen Day Error log Event log VersaCell™ Troubleshooting Screens Learn about the VersaCell™ troubleshooting screens. Slide NumberText BlocksCalloutsAudio ScriptImage File1This slideshow will describe how to use the VersaCell™ software to identify errors. Select Next to continue. Note: If audio does not automatically start, select the play arrow in the top left to begin.This slideshow will describe how to use the VersaCell™ software to identify errors.2Four buttons are displayed at the bottom of every VersaCell™ screen:. Instrument Errors Inventory Errors Sample Errors Order Errors Select Next to continue.Four buttons are displayed at the bottom of every VersaCell™ screen: Instrument Errors, Inventory Errors, Sample Errors, and Order Errors. These buttons turn red when new information is posted. The operator selects the button to view the new information. Once selected, the button returns to gray.3Instrument Errors When the Instrument Errors button turns red, the operator selects it to review new instrument error messages. When the operator selects the Instrument Errors button, the button turns gray and displays the Instrument Errors screen. Select Next to continue. When the Instrument Errors button turns red, the operator selects it to review new instrument error messages. Three additional buttons within this screen filter the error message by instrument. The operator can view messages pertaining to the VersaCell™ or the connected instruments. 4Inventory Errors When the Inventory Errors button turns red, the operator selects it to review new inventory errors. When the operator selects the Inventory Errors button, the button turns gray and displays the Inventory Errors screen. Inventory categories, such as reagents and diluents, turn red and display indented test names for specific tests with inventory issues. The text color legend at the bottom of the window describes the color coding for the test names. Select Next to continue. When the Inventory Errors button turns red, the operator selects it to review new inventory errors. Three windows display in the middle of the screen. Within each window, inventory categories are listed, such as reagents and diluents. A category name turns red and displays indented test names for specific tests with inventory issues. The text color legend at the bottom of the window describes the color coding for the test names. Amber indicates the inventory item is below alarm limit or empty with no pending orders. Red indicates the inventory item is empty, not on the required instrument or has a kit error with a pending order. Dark Gray indicates the instrument containing that inventory is not in Run or not connected. An asterisk indicates the inventory is disabled. 5Sample Errors When the Sample Errors button turns red, the operator selects it to review new sample errors. When the operator selects the Sample Errors button, the button turns gray and displays the Sample Errors screen. Within this screen, a list of accession numbers and their sample statuses are displayed. Double-clicking on a Sample Error takes you to the Tube Status screen. Select Next to continue. When the Sample Errors button turns red, the operator selects it to review new sample errors. Within this window, a list of accession numbers and their sample statuses are displayed. Double-clicking on a Sample Error takes you to the Tube Status screen. 6Order Errors When the Order Errors button turns red, the operator selects it to review new order errors. When the operator selects the Order Errors button, the button turns gray and displays the Order Errors screen. The text color legend at the bottom of the screen defines two different categories of Order Errors.      o Available (black text)      o Unavailable (red text) Select Next to continue. When the Order Errors button turns red, the operator selects it to review new order errors. Order Errors occur because the connected instrument cannot run the test order or the VersaCell™ did not receive the results in the expected time frame. The text color legend at the bottom of the screen defines two different categories of Order Errors. Samples listed in black text are available, meaning those samples are still onboard the VersaCell™ in an INPUT/OUTPUT Drawer. Samples listed in red text are unavailable, meaning those samples are no longer onboard the VersaCell™, are in an OUTPUT Drawer or have too many characters in the accession number or patient ID. 7In addition to the Error buttons, the VersaCell™ software also contains error logs that list all the errors and events that have occurred on the VersaCell™: Day Error Log – 24 hours Event Log – 30 days Select Next to continue.Callouts Tools Drop Down Menu Day Error Log In addition to the Error buttons, the VersaCell™ software also contains error logs that list all the errors and events that have occurred on the VersaCell™. These logs are the Day Error Log and the Event Log. Both are accessed from the Tools drop down menu. The Day Error Log displays errors occurring over the past 24 hours, while the Event Log displays errors occurring over the past 30 days.8Congratulations. You have just learned how to monitor errors on the VersaCell™ using the following screens: Instrument Errors screen Inventory Errors screen Sample Errors screen Order Errors screen Day Error Log Event Log When complete, select the X in the upper-right corner to close this window and resume training.Congratulations! You have just learned how to monitor errors on the VersaCell™. Common VersaCell™ Operator Errors: Barcode Errors Sample Errors Transfer Errors Replacing O-Rings Emergency Stop Recovery Interface Wheel Screen Learn about the Interface Wheel screen, which can be used to troubleshoot errors. The Interface Wheel screen provides a way for the operator to determine the status of samples that are on the Interface Wheel.  Individual positions on the Interface Wheel may be selected to view test orders. The operator also can use this screen to pause the Interface Wheel to stop processing samples on the connected instrument. To access the Interface Wheel screen, select the Instrument Status Bar for an instrument that is connected to an Interface Wheel. When complete, select the X in the upper-right corner to close the window and continue. Bypass Mode Learn about Bypass Mode, which can be used to continue running samples. If the VersaCell™ encounters hardware problems during software initialization, the software will not initialize.  Until the hardware is repaired, the operator can use Bypass mode to maintain communication with the LIS. In Bypass mode, the VersaCell™ functions solely as a link between the connected instruments and the LIS.   The VersaCell™ does not transfer sample tubes to and from the connected instruments, but the instruments continue to run test orders and send results to the LIS through the VersaCell™ .  Sample tubes should be loaded directly onto the connected instruments to continue running while in Bypass mode. In the VersaCell™ software, the Robotic Arm, Drawers, Run, Stop, and Unlock buttons are disabled, but the horizontal and vertical toolbars, and menu bar features remain enabled. To put the VersaCell™ in Bypass mode, select the Bypass button on the VersaCell™ Startup screen.   When complete, select the X in the upper-right corner to close the window and continue. Congratulations.  You have completed the VersaCell™ Troubleshooting course. In this online training course, you’ve learned to: Identify common operator errors on the VersaCell™ Describe how to troubleshoot common operator errors on the VersaCell™ Download and print The Solutions to Common VersaCell™ Errors document whcih  reviews the solutions to common errors that were covered in this course.   Congratulations! You have just completed the Hardware Troubleshooting Online Training Course. Once you have reviewed the information on this page, you may proceed to the assessment A barcode error occurs when a tube barcode is damaged and cannot be read by the Barcode Scanner. Barcode Errors Learn how to troubleshoot Barcode Errors. Checklist TitleChecklist TypeChecklist ContentRecognize indications of Barcode ErrorsHTMLSelect each checkbox below to learn more about troubleshooting Barcode Errors. There are several ways to identify a Barcode Error using the VersaCell™ screens: The tube will appear as a red color on the Drawer screen. The Sample Errors button at the bottom of the screen will be red. Within the Sample Errors screen, a Barcode Error will be listed. Fix the barcodeHTML Unlock the Drawer with the barcode error samples by pressing the Drawer button. Re-label the barcode error tubes and return them to their original positions in the Drawer. If a sample is transferred into a secondary tube during re-labeling, the secondary tube must be the same height as the original sample tube. If the sample tube cannot be re-labeled, the operator must place the tube with the damaged barcode directly on the connected instrument to run as an unbarcoded sample.Select Rescan Bad BarcodesHTML Close the Drawer and allow it to lock. The Barcode Scanner reads the Rack Carrier Barcode Post and the CONTINUE/RESET window appears. An additional option to Rescan Bad Barcodes will appear in the CONTINUE/RESET window. Select this Rescan Bad Barcodes button to rescan all sample tubes with barcode errors in the Drawer. When complete, select the X in the upper-right corner to close the window and continue. Nesta seção, você aprenderá sobre os principais componentes, como a área de amostra, a área de reagente e área de cubeta O Sistema Dimension ® RXL Max ® também inclui a Tecnologia de Multisensor Integrado (IMT) e o Módulo Heterogêneo de Imunoensaio (HM), Transfer Errors occur when the Robotic Arm is unable to transfer a tube to or from the connected instrument. Transfer Errors Learn how to troubleshoot Transfer Errors. Checklist TitleChecklist TypeChecklist ContentRecognize indications of a Transfer ErrorHTMLSelect each checkbox below to learn more about troubleshooting Transfer Errors. There are several ways to identify a Transfer Error using the VersaCell™ screens: The tube will appear as an orange color on the Drawer screen The Sample Errors button at the bottom of the screen will be red. Within the Sample Errors screen, a Transfer Error will be listed A red error box with the message "Arm is Jammed" will display on the screen When a Transfer Error occurs, there may or may not be a tube in the Gripper. The steps to resolve the problem are the same in either case.Open the Main DoorHTML  Select the play arrow to begin the video. Select Unlock Door from the Home screen. Lift the Main Door all of the way up. The VersaCell™ Main Door must be extended fully to the open position to prevent the Main Door from accidentally dropping and potentially injuring the operator.Deflect the GripperHTML  Select the play arrow to begin the video. If there is a tube in the Gripper, grasp the sample tube and lift up.  The operator will hear air being released as the Gripper releases the sample tube. If there is not a tube in the Gripper, the operator should still deflect the gripper and hear the air release.Lock the Main Door and select RunHTML  Select the play arrow to begin the video. Close the Main Door and select Lock Door on the message window.  Then, select Run on the Home screen to continue.Check the VersaCell™ LIS screenHTML Depending on where a Transfer Error occurs during a sample tube’s journey, all tests for that accession number may or may not be pipetted. Check the VersaCell™ LIS screen for any pending tests. If all of the tests are in progress, the tube does not need to be placed back on the VersaCell™. If there are any pending tests, the tube still needs to be processed.Process tubes that have pending testsHTML For any tubes that have pending tests, the sample tube must be rescanned to continue processing. To rescan the sample tube, place it in a new position in the same Drawer or in a different Drawer. Close the Drawer and allow it to lock. The Barcode Scanner reads the Rack Carrier Barcode Post and the CONTINUE/RESET window appears. Select RESET if the tube was placed in the first position of a different Drawer, otherwise select CONTINUE. The tube’s original position on the Drawer screen retains the Transfer Error condition after the sample tube is moved. When complete, select the X in the upper-right corner to close the window and continue. A impressora térmica do Sistema Dimension® imprime QC, paciente e relatórios de calibração, bem como outras informações do instrumento. Over time, the o-rings stretched over the fingers of the Gripper wear out and require replacement. There are a total of eight o-rings, two on each of the four fingers. If the operator notices the Gripper is experiencing errors when it tries to pick up tubes, check the o-rings to see if any appear missing or cracked. All eight o-rings should be replaced as a set if there are any are missing or cracked. Replacing O-Rings Learn how to replace o-rings on the VersaCell™ . Checklist TitleChecklist TypeChecklist ContentVerify the Robotic Arm is facing forwardHTMLSelect each checkbox to learn more about how to replace o-rings. In order for the operator to access the Gripper to replace the o-rings, the Robotic Arm must be facing forward. If this is already the case, just select Stop to put the VersaCell™ into Stop mode. If the Robotic Arm is not facing forward and the software is not initialized, select Run VersaCell from the Startup screen to initialize the software. Once the software is initialized, select Run to move the Robotic Arm forward. Then, select Stop to put the VersaCell™ into Stop mode.Open the Main DoorHTML  Select the play arrow to begin the video. Select Unlock Door from the Home screen. Lift the Main Door all of the way up. The VersaCell™ Main Door must be extended fully to the open position to prevent the Main Door from accidentally injuring the operator.Remove the old o-ringsHTML  Select the play arrow to begin the video. Carefully remove each of the eight o-rings from the Gripper fingers.Replace the eight o-ringsHTML  Select the play arrow to begin the video. One at a time, stretch two new o-rings over each Gripper finger, for a total of eight o-rings.Lock the Main Door and select RunHTML  Select the play arrow to begin the video. Close the Main Door and select Lock Door on the message window. Then, select Run on the Home screen to continue. When complete, select the X in the upper-right corner to close the window and continue. O RMS armazena 44 cartuchos Flex® adicionais, totalizando 88 reagentes a bordo. Até 18 cartuchos podem ser carregados ao mesmo tempo na bandeja de carregamento do RMS The Emergency Stop button should be used for emergencies only. Caution should be used not to push the button accidentally. Emergency Stop Recovery Learn how to recover from the use of the Emergency Stop button. Checklist TitleChecklist TypeChecklist ContentPull out Emergency Stop button.HTMLSelect each checkbox to learn more about how to recover from use of the Emergency Stop button. After pushing the Emergency Stop button, wait at least one minute before pulling out the Emergency Stop button to continue running the VersaCell™.Select Run.HTML Select Run to allow the Robotic Arm to home itself. When the homing is complete, the VersaCell™ will be in Stop mode.Select Run again.HTML Select Run a second time to put the VersaCell™ into Run mode and continue processing tubes. When complete, select the X in the upper-right corner to close the window and continue. When a sample has a Sample Error posted, it means that either the connected instrument has detected a problem with the tube (for example a clot or insufficient sample volume), or there is more than one tube with the same accession number on the VersaCell™ (duplicate accession error). Sample Errors Learn how to troubleshoot Sample Errors. Checklist TitleChecklist TypeChecklist ContentRecognize indications of a Sample ErrorHTMLSelect each checkbox to learn more about troubleshooting Sample Errors. There are several ways to identify a Sample Error using the VersaCell™ screens: The tube will appear as a pink color on the Drawer screen The Sample Errors button at the bottom of the screen will be red Select the Sample Errors buttonHTML By selecting the Sample Errors button, the operator can determine if the sample error is caused by a problem with the sample (clot or insufficient sample volume) or by a duplicate accession number. The status for a clot or insufficient sample volume error is Sample Error. The status for a duplicate accession number is Duplicate. If the sample is listed as Duplicate, then the operator can use the FIND screen to search for the location of the other sample tube that has the same accession number. If the sample is listed as Sample Error, then continue with the following steps to correct the error.Fix the sample errorHTML Unlock the Drawer with the sample error tube by pressing the Drawer button. Fix the clot or insufficient sample volume problem. The sample tube must be rescanned to continue processing. To rescan the sample tube, place it in a new position in the same Drawer or in a position in a different Drawer.Select CONTINUE or RESETHTML Close the Drawer and allow it to lock. The Barcode Scanner reads the Rack Carrier Barcode Post and the CONTINUE/RESET window appears. Select RESET if the tube was placed in the first position of a different Drawer, otherwise select CONTINUE. The tube’s original position on the Drawer screen retains the sample error condition after the sample tube is moved. When complete, select the X in the upper-right corner to close the window and continue.