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Dimension Vista® System Hardware Troubleshooting Online Training

Basic troubleshooting steps can be performed on various components of the instrument that will help keep the system running effectively. This clinical laboratory training qualifies for continuing education units (CEU).

Distinguish between process errors that require intervention and errors that are resolved automatically by the system Perform basic troubleshooting of the WPM components   Perform troubleshooting steps for the Cuvette Washer Resolve errors in the Cuvette Ring Resolve jammed LOCI® vessel errors Welcome to the Dimension Vista® System Hardware Troubleshooting Course.   After completing this course, you will be able to: Select Next to continue. Congratulations.  You have completed the Hardware Troubleshooting Online Training Course.  In this course, you have learned how to: Recognize Process Errors on the Dimension Vista System: Symbol Symbol Description    Process errors with a red alert icon may require  operator intervention.    Process errors with an exclamation point in a triangular icon can be resolved without operator intervention.      The Show button will display errors the system was able to recover from on its own.   Perform basic troubleshooting steps in the Cuvette Ring area of the instrument in response to system errors: A Photometer Hardware Error may be caused by excess debris in the front or rear cuvette debris traps.  A Cuvette Load Error or Cuvette Failed to Load Error may be caused by jammed cuvettes at the loader bridge or carousel areas of the cuvette ring.    Resolve errors in the Cuvette Washer area of the instrument in response to specific system errors: The wash platform filter and wash probe can become obstructed or require replacement and generate a Cuvette Washer Low/High Ratio Vacuum to Biowaste Error for a specific filter or probe.  The wash probe dryer boot may need to be replaced and generate a system error for the specific dryer probe.    Resolve jammed LOCI® vessel errors in the Vessel Feeder Assembly on the Dimension Vista System: A Vessel Pick-Up Error or Vessel Jam in Loader or Sorter Error may generate when LOCI® vessels become jammed.  The LOCI® chamber may become contaminated if the chamber is cleaned rather than the chute when inspecting for jammed vessels.  The Water Purification Module (WPM) may generate a Low Water Detect Error when consumables are low, require maintenance, or when obstructions occur on the system.  Select Next to continue.                                               Dimension Vista® System Process Errors: Some process errors require intervention by the operator while others may be resolved by the system.    Zipping File Logs Learn how to zip a file log on the Dimension Vista® System. A Siemens Technical Solutions Representative may request that a file log is zipped to assist in the troubleshooting process.  To zip a file log: Navigate to Advanced > Diagnostics > System Diagnostics Select Zip Logs Name the file with the Error Message and Date Select OK A “Zip Log process has finished” message will appear when process is complete.   Now that we have reviewed the different types of process errors on the Dimension Vista® System, we will take a look at how these messages can be used to begin basic troubleshooting of various modules on the instrument.    Responding to Process Errors Learn about process errors on the Dimension Vista® System. Slide NumberText BlocksCalloutsAudio ScriptImage File1Respond to Process Error Alerts: Select the Red Process Error Alert to navigate to the Active Process Error ScreenNote: If audio does not automatically start, select the play arrow in the top left to begin.Welcome to the virtual Chemistry Lab! Before you begin to troubleshoot errors on the Dimension Vista System, it is important to be able to interpret process errors and the information that is available on the Process Error Screens. On the screen shown here, a red alert icon is displayed in the system status area.  Select the red alert to find out more information about this process error.2Active Process Error Screen: Displays the most recent active errors. The Show button will display any errors the system was able to recover from independently. Select Show.TIP:The iGuide contains an Error Message Resolution table with additional information for resolution error messages.Selecting the red alert icon in the status area will display the Active Process Error Screen. In this screen, all active errors will display with an icon and additional information related to each error. An active error is considered any error that is currently impacting a process and some sort of action is needed by the operator for the instrument to continue operation. The Error Message Resolution table in the Operator’s Guide will provide more information on specific error messages to assist in the troubleshooting process. In addition, a Siemens Technical Solutions Center Representative is always available to provide additional support. To view any informational errors the system was able to recover from and continue operations, select the Show button on the screen. Select the Show button on the screen.3Remove Process Errors from the Active Process Error Screen: Once reviewed, the errors can be removed from the list by selecting the Clear button. Select the Clear button.Once error messages have been reviewed, they can be removed from the screen by selecting the Clear button. Select the Clear button on the screen now. 4View both Active and Resolved Process Errors: Select the All button.Notice the process error messages are no longer displayed on the screen. Once errors have been cleared, they will still display on the All Process Error screen. To access this screen, select the All button.5View both Active and Resolved Process Errors: Navigate to the Active Process Error screen: Select System > Process Errors > Active Navigate to the All Process Error Screen: Select System > Process Errors > All Click Next to continue.The All Process Error screen will display both active and resolved errors. In addition to selecting the alert in the status area of the screen, you can access both the Active and All Process error screens by selecting System Process Errors.6You have just learned how to: Navigate to the Active and All Process Error screens Interpret Process Errors on the Dimension Vista® System. When complete, select the X in the upper-right corner to close this window and continue.You’ve just learned how to locate the Active and All Process Error screens on the Dimension Vista System. Process Error Symbols Learn about each Process Error Symbol. Process errors that require action will display a red alert icon   Process errors that can be resolved without any action by the operator will display an exclamation point inside a triangle icon. Process errors that the system was able to recover from and continue operation can be viewed by selecting the Show button. When complete, select the X in the upper-right corner to close the window and continue. The Water Purification Module (WPM) produces CLSI reagent grade water for use on the Dimension Vista® System. Obstructions or low levels of WPM consumables can cause errors on the system. WPM components that require maintenance and may cause a Low Water Detect Error: Progard® Pretreatment Pack Q-Gard® Polishing Pack RO membrane   TIP: Refer to the iGuide for detailed procedures of how to maintain the WPM consumables on the Dimension Vista® System.    WPM Troubleshooting Learn how to perform basic troubleshooting steps of the WPM module. Checklist TitleChecklist TypeChecklist ContentVerify water source valve is openHTML Locate the valve for the water supply and confirm valve is open.  Note: The location of the water supply valve will vary in each lab. Inspect for obstructionsHTML Verify the feed and waste lines are clear of obstructions.  Note: The feed line is blue, and the waste line is red.   Locate the WPM Power SwitchHTML  The Power Switch for the WPM is located on the back left side of the unit, directly above the power cord.   Verify power switch to WPM is turned onHTML      The power switch for the WPM is located  directly above the power cord for the unit.     Check WPM ConsumablesHTML Ensure the Progard® and Q-Gard®  do not need to be replaced and are positioned properly.  The Dimension Vista® System will generate alerts when the consumables on the WPM require maintenance.  The WPM software screens will guide you through the replacement steps.  TIP:  Be sure to have additional Progard® and Q-Gard® Packs on hand in your laboratory to keep your WPM system running effectively.    Verify Santization procedure is not neededHTMLThe Dimension Vista® System will generate an alert when the RO membrane requires sanitization.  The WPM software screens will guide you through the maintenance steps.  Note: Place the chlorine tablet in the first RO membrane.  When complete, select the X in the upper-right corner to close the window and continue.   Water Level Sensor Learn more about the Low Level sensor on the WPM module.      WPM Low Level Sensor: The WPM tank stores up to 10L of water for use on the Dimension Vista® System.    The low level sensor is located on the rear of the WPM tank.  When 20% or 2L of water is remaining in the tank, the sensor will generate an alert. When complete, select the X in the upper-right corner to close the window and continue.      Cuvette Washer Troubleshooting: Replace the Wash Probe Dryer Boot Replace the Wash Platform Filter Replace the Wash Probe   TIP:  Dryer probes D and G will be labeled on the metal manifold in front of the probes.  These procedures are instrument specific and need to be performed on each side of a Dimension Vista®1000T/3000T System.  Cuvette Wash Filter Learn how to change a Cuvette Wash Filter. Checklist TitleChecklist TypeChecklist ContentPause the InstrumentHTML   Select Operation > Pause to pause the instrument prior to opening the instrument lid. Note:  Click each checklist topic to view the entire procedure for replacing a Cuvette Wash Platform Filter.   Replace Wash FilterHTML  If the media does not automatically start, select the play arrow to begin.Run a Probe TestHTML     Select System > Daily Log > Probe Test to run a Probe Test after replacing the Cuvette Wash Platform Filter.  When complete, select the X in the upper-right corner to close the window and continue. Wash Probe Dryer Boot Learn how to change a Cuvette Wash Probe Dryer Boot. Checklist TitleChecklist TypeChecklist ContentPause the InstrumentHTML Select Operation > Pause to pause the instrument prior to replacing the Wash Probe Dryer Boot.  Note:  Click each Checklist topic to view the entire procedure for replacing a Wash Probe Dryer Boot.    Replace the Dryer BootHTML  If the media does not automatically start, select the play arrow to begin.Reset Dryer Boots CounterHTML Select Advanced > Diagnostics > System Counters and select the Reset button on bottom right of screen beside the Dryer Boot value.   Run a Probe TestHTML Select System > Daily Log > Probe Test to run a Probe Test after replacing the Dryer Boot.  When complete, select the X in the upper-right corner to close the window and continue. Cuvette Wash Probe Learn how to change a Cuvette Wash Probe.       After the instrument is Paused, navigate to Advanced > Diagnostics > System Diagnostics > Vista Diagnostics.  Select the Home All Modules button to release the solenoid lock on all probes.  Locate the wash probe that needs to be replaced.  Disconnect the vacuum and wash lines and lift the probe assembly from the washer to replace (Note: the Vessel Loader may need to be raised to lift certain probes out of the assembly).  Remember to Reset under System Counters and to run a Probe Test.      TIP:The Cuvette Wash Probes are labeled with an A, B, C, E, and F on the metal manifold in front of the probe.  Refer to the iGuide for a detailed procedure of how to replace a Cuvette Wash Probe on the Dimension Vista®System.  Troubleshooting Cuvette Ring Errors Photometer Hardware Error:  Clean Front and Rear Cuvette Debris Trap   Cuvette Load Error/Cuvette Failed to Load Error:   Clear Cuvette jams at Loader Bridge or Carousel   TIP:  The cuvette loader and cuvette debris traps are inspected and cleaned during routine preventative maintenance on the Dimension Vista® System.   Cuvette Debris Traps Learn how to access and clean the Front and Rear Cuvette Debris Traps. Checklist TitleChecklist TypeChecklist ContentLocate the Front Cuvette Debris TrapHTML During routine operations of the system, pieces of broken cuvettes may accumulate in the Front Cuvette Debris Trap.  Excess debris in the trap can cause a Photometer Hardware Error.  After the instrument is paused, the center and right instrument lids can be lifted and the Cuvette Washer Shield removed to access the Front Cuvette Debris Trap for cleaning.    Clean the Front Cuvette Debris TrapHTML     Tip: Refer to the iGuide for a detailed procedure of how to access and clean the Front Cuvette Debris Trap on the Dimension Vista® System.  You will need to use the T30 Torx driver from the tool kit.       Locate the Rear Cuvette Debris TrapHTML During routine operation of the system, pieces of broken cuvettes may accumulate in the Rear Cuvette Debris Trap.  Excess debris in the trap can cause a Photometer Hardware Error.  After the system is paused, the two left instrument panels can be removed to access the Rear Cuvette Debris Trap for cleaning.   Clean the Rear Cuvette Debris TrapHTML      Refer to the iGuide for a detailed procedure of how to access and clean the Rear Cuvette Debris Trap on the Dimension Vista®System.  You will need to use the T20 Torx driver from the tool kit.         Loader Bridge Jam Learn how resolve a jammed cuvette at the Loader Bridge. Checklist TitleChecklist TypeChecklist ContentPause the InstrumentHTML Select Operation > Pause to pause the instrument prior to resolving a jammed cuvette  at the Loader Bridge. Note:  Click each checklist topic to view the entire procedure on resolving a Cuvette Jam at the Loader Bridge.   Resolve JamHTML  If the media does not automatically start, select the play arrow to begin.  Reset the InstrumentHTML Select Operation > Reset to reset the instrument after resolving the jam.  When complete, select the X in the upper-right corner to close the window and continue. Carousel Jam Learn how to resolve a jammed cuvette at the Cuvette Carousel. Checklist TitleChecklist TypeChecklist ContentPause the InstrumentHTML Select Operation > Pause to pause the instrument prior to resolving a jammed cuvette at the Carousel.  Note:  Click each checklist topic to view entire procedure on resolving a cuvette jam at the Carousel.   Resolve JamHTML  If the media does not automatically start, select the play arrow to begin.Reset the InstrumentHTML Select Operation > Reset to reset the instrument after resolving jam.  When complete, select the X in the upper-right corner to close the window and continue. LOCI® Vessel Troubleshooting: Resolve a Vessel Pick-Up Error Resolve a Jam in Loader or Sorter Error LOCI® Chamber Contaminated    Vessel jam in loader Learn how to resolve a LOCI® vessel pick-up or jam in the vessel loader error. Checklist TitleChecklist TypeChecklist ContentPerform a controlled shutdownHTML   Select Operation > Shutdown to begin a controlled shutdown of the instrument prior to accessing the LOCI® vessel loader.  Note: Click each checklist topic to view the entire procedure for resolving a LOCI® vessel jam at the vessel loader.   Turn instrument power offHTML   Turn the power to the instrument OFF.   Resolve jamHTML  If the media does not automatically start, select the play arrow to begin.Restart the instrumentHTML   Restore power to the instrument. As the system initializes, follow prompts on the screen.  Resume operation once the Home screen appears.  When complete, select the X in the upper-right corner to close the window and continue. Vessel jam in sorter Learn how to resolve a LOCI® vessel pick-up or jam in the sorter error. Checklist TitleChecklist TypeChecklist ContentShutdown the instrumentHTML   LOCI® vessels can become jammed in the vessel sorter area of the LOCI® vessel feeder assembly.  The system will generate a Vessel Jam in Hopper or Sorter Error. Select Operation > Shutdown to perform a controlled shutdown of the instrument prior to accessing the LOCI® vessel sorter area.  Note:  Click each checklist topic to view the entire procedure for resolving a LOCI®  vessel jam in the sorter.   Turn instrument offHTML   Turn the power to the instrument OFF.  Resolve jam in Vessel SorterHTML     Loosen the thumbscrew on the LOCI® vessel Sorter and remove the sorter stop.  Remove any jammed vessels in the sorter area and replace the sorter stop.  Tighten thumbscrew.     Startup InstrumentHTML     When the jam is resolved, restore power to the instrument.  As the system initializes, follow prompts on the screen.  Resume operation once the Home screen appears.  When complete, select the X in the upper-right corner to close the window and continue. Contaminated LOCI® Chamber Learn more about a Contaminated LOCI® Chamber.   1-LOCI® Read Chamber 2-LOCI® Vessel Drop Chute     Once the LOCI® assay is complete, the LOCI® arm lifts the vessel from the read chamber and transfers the vessel to the waste chute for disposal.  It may be necessary to clean reagent residue buildup within the vessel drop chute or remove a jammed vessel when troubleshooting. Note the location of the LOCI® chamber and the LOCI® Vessel Drop Chute.   CAUTION: The LOCI® chamber can accidentally become contaminated when the vessel drop chute is cleaned.    When complete, select the X in the upper-right corner to close the window and continue.              When the instrument has been halted due to mechanical failures, Mechanism Halted will display in the status area of the screen.  After selecting Reset, one of two Reset Warning Dialog boxes will appear. Mechanism Halted Dialog: A serious mechanical error has occurred and the halted mechanism will display.  Further investigation of the error may be necessary and require the operator to clear a jam.  Pause-Allows scheduled tests to be completed if possible Reset-System will reset the mechanism impacted and continue.   Reset NOT Recommended Dialog: This box warns the operator that resetting the instrument will result in lost tests.  This should only appear when there is an error loading/unloading cuvettes or transferring a LOCI® vessel.  After pressing Pause, the appropriate areas can be inspected for jammed cuvettes or vessels.  Select Next to continue.

  • troubleshoot
  • process errors
  • errors
  • error
  • cuvette
  • vessel
  • jam